Player Relationship Officer, Limassol or Larnaca onsite

3 days ago

Limassol, Limassol, Cyprus Emerald Zebra Full time €17,000 per year


Player Relationship Officer for a Global iGaming Platform Limassol or Larnaca. Full-Time, Office based with flexibility. 

Since 2012, a leading global gaming platform provider has been powering turnkey casino and sportsbook operations worldwide from licensing, payments and CRM, through to player care. With offices in Cyprus and Israel, and licences in the UK and Malta, this is your chance to step into a role within an international business that's scaling fast.

The Role Player Relationship Officer

You'll join our client's Player Relationship team across Limassol or Larnaca, driving excellence in player engagement, VIP servicing and compliance across multiple jurisdictions (UK, Malta etc.).

Your responsibilities:
  • As part of the Player Relationship team, ensuring outstanding service to players across all communication channels (live chat, email, phone).
  • Ensure strict adherence to Responsible Gaming obligations, tailoring actions to UK requirements including safer gambling messaging, risk monitoring and escalation procedures.
  • Applying responsible gaming procedures according to regulations
  • Being vigilant while reviewing player accounts to ensure they are playing responsibly
  • Applying RG regulations in a timely manner according to internal procedures
  • Ensuring responsible gaming events are being handled
  • Expand players' game play activity
  • Proactively contact potential players
  • Initiating players interaction over chat, e-mail and phone

Requirements:

· Native English

· Able to work 24/7 shifts on rotation; , ,

· Experience preferred but not mandatory - Gaming background will be considered as a big advantage

· Computer literate

· Self-motivated

· Communication and verbal skills

· European citizenship essential - no work visas, must be located in Cyprus. Work from Limassol or Larnaca offices. 

Report to Head of Operations and provide regular updates on team performance and strategic initiatives.

Remuneration & Benefits:

  • Career development opportunities in a growing international business.

  • Competitive salary and benefits package.

  • 21 days paid annual leave.

  • Medical health insurance.

  • Complimentary lunch.

  • Teambuilding activities.

  • Monetary voucher on birthdays and additional occasions.

  • Employee discounts on a wide range of products and services (health & wellness, fitness, beauty, F&B).

  • Referral bonus.

  • Paid training.

  • Unlimited daily snacks and beverages.

Working hours: Monday to Sunday (5day shifts) 08:00-16:00 / 16:00-00:00 / 00:00-08:00.

Monthly salary: 1,700 Gross.

Night shift allowance: 20 per night shift.

Public holiday: 1.5× pay + an extra day off.

Monthly bonus: up to 400 Euros.

Ready to apply?

If you're keen to join a high performing Player Relations team and thrive in a regulated, fastmoving iGaming environment, we'd love to hear from you. Please submit your CV  at the link and we'll get back to you promptly.  



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