Player Relationship Officer, Limassol or Larnaca onsite

3 days ago

Limassol, Limassol, Cyprus Emerald Zebra Full time €20,400 per year

Player Relationship Officer for a Global iGaming Platform Limassol or Larnaca. Full-Time, Office based with flexibility. 

Since 2012, a leading global gaming platform provider has been powering turnkey casino and sportsbook operations worldwide from licensing, payments and CRM, through to player care. With offices in Cyprus and Israel, and licences in the UK and Malta, this is your chance to step into a role within an international business that's scaling fast.

The Role Player Relationship Officer

You'll join our client's Player Relationship team across Limassol or Larnaca, driving excellence in player engagement, VIP servicing and compliance across multiple jurisdictions (UK, Malta etc.).

Your responsibilities:
  • As part of the Player Relationship team, ensuring outstanding service to players across all communication channels (live chat, email, phone).
  • Ensure strict adherence to Responsible Gaming obligations, tailoring actions to UK requirements including safer gambling messaging, risk monitoring and escalation procedures.
  • Applying responsible gaming procedures according to regulations
  • Being vigilant while reviewing player accounts to ensure they are playing responsibly
  • Applying RG regulations in a timely manner according to internal procedures
  • Ensuring responsible gaming events are being handled
  • Expand players' game play activity
  • Proactively contact potential players
  • Initiating players interaction over chat, e-mail and phone

Requirements:

· Native English

· Able to work 24/7 shifts on rotation; , ,

· Experience preferred but not mandatory - Gaming background will be considered as a big advantage

· Computer literate

· Self-motivated

· Communication and verbal skills

· European citizenship essential - no work visas, must be located in Cyprus. Work from Limassol or Larnaca offices. 

Report to Head of Operations and provide regular updates on team performance and strategic initiatives.

Remuneration & Benefits:

  • Career development opportunities in a growing international business.

  • Competitive salary and benefits package.

  • 21 days paid annual leave.

  • Medical health insurance.

  • Complimentary lunch.

  • Teambuilding activities.

  • Monetary voucher on birthdays and additional occasions.

  • Employee discounts on a wide range of products and services (health & wellness, fitness, beauty, F&B).

  • Referral bonus.

  • Paid training.

  • Unlimited daily snacks and beverages.

Working hours: Monday to Sunday (5day shifts) 08:00-16:00 / 16:00-00:00 / 00:00-08:00.

Monthly salary: 1,700 Gross.

Night shift allowance: 20 per night shift.

Public holiday: 1.5× pay + an extra day off.

Monthly bonus: up to 400 Euros.

Ready to apply?

If you're keen to join a high performing Player Relations team and thrive in a regulated, fastmoving iGaming environment, we'd love to hear from you. Please submit your CV  at the link and we'll get back to you promptly.  

  • Player Relationship Officer, Limassol or Larnaca onsite

    3 days ago

    Limassol, Limassol, Cyprus Emerald Zebra Full time €17,000 per year

    Player Relationship Officer for a Global iGaming Platform Limassol or Larnaca. Full-Time, Office based with flexibility. Since 2012, a leading global gaming platform provider has been powering turnkey casino and sportsbook operations worldwide from licensing, payments and CRM, through to player care. With offices in Cyprus and Israel, and licences in the...

  • Player Relationship Manager

    3 days ago

    Limassol, Limassol, Cyprus ProgressPlay Full time €40,000 - €60,000 per year

    Location: Limassol and Larnaca, CyprusCompany: ProgressPlayThe opportunity:Are you passionate about building strong, lasting relationships with players? Do you thrive in leading motivated teams to deliver exceptional customer experiences in a fast-paced, regulated environment? ProgressPlay is seeking aPlayer Relationship Managerto lead our Team in Cyprus....

  • Client Services Officer

    2 weeks ago

    Limassol, Limassol, Cyprus The Lemon Consulting Full time €25,000 - €35,000 per year

    Position: Client Services OfficerLocation: Limassol, CyprusEmployment type: Full-time, onsite with some flexibility to work from home on specific shift schedule.Remuneration: Base salary.Duties And ResponsibilitiesHandle client inquiries promptly and professionally through multiple communication channels (live chat, email, phone).Serve as the main point of...

  • VIP Relationship Manager

    1 week ago

    Limassol, Limassol, Cyprus Kivon Full time €30,000 - €60,000 per year

    VIP Relationship Manager (Mid-Level)About the roleWere looking for a mid-level VIP pro to manage a book of high-valueplayers. Youll build real relationships, solve issues fast, and use simpledata checks to keep players active and happy.Youll work closely with our Senior VIPs, CRM, and Payments/Risk teams.What youll do Manage a portfolio of mid-tier VIPs via...

  • Compliance Officer, Fiduciary, Limassol

    1 week ago

    Limassol, Limassol, Cyprus Emerald Zebra Full time €24,000 - €32,000 per year

    Looking for your next move in Compliance? This ones refreshingly human.Compliance Officer | Limassol | 32K incl. 13th salaryTired of feeling like a cog in a compliance machine?At this boutique corporate services firm, you'll work directly with the founder not layers of management. The team is small, hands-on, and collaborative. You'll have real influence,...

  • Compliance Officer, Fiduciary, Limassol

    15 hours ago

    Limassol, Limassol, Cyprus Emerald Zebra Full time €32,000 per year

    Looking for your next move in Compliance? This ones refreshingly human. Compliance Officer | Limassol | 32K incl. 13th salary Tired of feeling like a cog in a compliance machine? At this boutique corporate services firm, you'll work directly with the founder not layers of management. The team is small, hands-on, and collaborative. You'll have real...

  • Junior Accountant

    1 week ago

    Limassol, Limassol, Cyprus Limassol Greens Full time €25,000 - €40,000 per year

    About Limassol Greens:Limassol Greens is Cyprus' first golf resort within city limits, offering world-class leisure, dining, and hospitality experiences alongside luxury residences. As part of the Lanitis Group, we are committed to excellence, innovation, and sustainable growth. Joining our team means becoming part of a dynamic and professional environment...

  • Salesforce Developer, Limassol

    1 week ago

    Limassol, Limassol, Cyprus Emerald Zebra Full time €30,000 - €60,000 per year

    Join our client, a global leader in trading with over 15 years of success, as a Salesforce Developer and help shape the future of financial technology. This is a full-time, onsite opportunity in Limassol, Cyprus offering you the chance to make a real impact in a fast-paced, forward-thinking environment.  Emerald Zebra is ready to hear from you, APPLY...

  • Operations Lead, Limassol, Cyprus

    15 hours ago

    Limassol, Limassol, Cyprus Emerald Zebra Full time €60,000 - €120,000 per year

    Drive the engine of banking and payments in a fast-scaling FinTech Role Overview: We are working with a fast-growing fintech that is scaling its banking infrastructure and payment operations across multiple jurisdictions. They're now looking for an experienced, hand-on, tech-savvy, compliance-conscious, Operations Lead to take ownership of core banking...

  • Traders Support Officer

    2 weeks ago

    Limassol, Limassol, Cyprus TheTradingPit Full time €40,000 - €60,000 per year

    Trader Support Officer (English -speaking)We are looking to hire a fluent English - speaking Trader Support Officer to join our growing team in a hybrid work mode based in our Limassol office. The successful candidate will be the first point of contact for prospective and existing clients of The Trading Pit and will also provide support to internal teams as...