VIP Relationship Manager

1 day ago


Limassol, Limassol, Cyprus ChangeYourMonday Ltd. Full time €40,000 - €60,000 per year

For our client, a leading GameTech company that focuses on all aspects of the iGaming industry, we are looking for a
Senior VIP Relationship Manager (f/m/d)
for a full-time position in the office in
Limassol
, Cyprus.

Your main tasks:


• Own a VIP portfolio: keep close, personal relationships with top players via phone, chat, and email


• Quickly resolve client issues by identifying root causes and coordinating cross-functionally with other teams to ensure timely and effective solutions


• Analyze players behavior: spot churn risk and growth opportunities; tailor 1:1 offers and experiences


• Bonus management: monitor performance/behavior and credit bonuses responsibly (think ROI, deposit uplift, NGR, ARPPU)


• Plan and execute VIP promotions and perks, including tailored offers, exclusive events, and personalized gifts


• Reporting: weekly updates on retention, re-deposit rate, activity days, and player satisfaction

Your requirements:


• Experience as VIP / Relationship Manager in the iGaming industry


• Proactive mindset, ensuring client satisfaction while driving business growth


• Strong communication and negotiation skills


• Analytical expertise and the ability to make data-driven decisions


• Previous sales-agent experience is beneficial


• Hands-on with CRM/Retention tools (e.g., Smartico, Fast Track, Optimove)


• Excellent English language knowledge (C1+), any other European language is beneficial

Your benefits:


• A friendly, creative team where you own your work


• Competitive salary based on experience and impact


• All the tools and tech you need


• Lunch in the office


• Performance Bonus Scheme and annual salary review



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