
Customer Relationship Management Manager
24 hours ago
For our client, a leading digital Media company, we are hiring an online Casino
CRM Manager
for a permanent full-time position for the office in Limassol (on-site).
The company offers tailored software products and strategic digital marketing solutions for businesses in the
iGaming
industry.
Your responsibilities:
• Own the CRM lifecycle-plan across the players journey (first depositors, new,
active, at-risk, lapsed, and reactivated)
• Build and run campaigns across email/SMS/push/on-site with clear
goals and tracking
• Set up automations and journeys (triggers, frequency caps, exclusions,
control groups) based on the players behavior
• Measure and improve players behavior
• Report what matters (e.g., D1/D7/D30 retention, LTV, NGR) in plain
language with clear next steps
• Testing: A/B and holdout tests; document what worked and roll
out winners
• Watch competitors and keep our playbook current
Your requirements:
• 3+ years experience in iGaming CRM
• A track record of building automated lifecycle programs that move
retention and LTV
• Solid experience with CRM platforms and automation; Smartico and basic SQL/BI knowledge is a plus
• Data-comfortable: you can dig into numbers and turn insights into action
• Clear communicator, organized, and able to juggle multiple projects
• Willing to cover occasional weekends when needed
Your benefits:
• A friendly, creative team where you own your work
• Competitive salary based on experience and impact
• All the tools and tech you need
• Lunch in the office
• Performance Bonus Scheme and annual salary review
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