Customer Care

1 day ago

Limassol, Limassol, Cyprus Kanika Hotels & Resorts Full time €25,000 - €40,000 per year

We are looking to recruit an enthusiastic and friendly individual to join a team of hospitality professionals in our central reservation office, located in Limassol.

What we expect from you:

· To ensure a consistently high standard of customer service following the KANIKA Hotels & Resorts guidelines and the department Standard Operating Procedures.

· To answer questions about property facilities/services, room accommodation, and handle all the reservations and customer support process.

· To directly administer direct reservations and customer support inquiries in a prompt, efficient and professional manner in line with the Kanika values.

· To handle and assist with the reservations and customer support services for hotel guests and tour operator specialists that require destination wedding holiday packages

· To manage website enquiries through the company CRM, ensuring efficient follow up as per company policies Uses various selling techniques to maximize conversion of website chats into confirmed room reservations

· To process direct reservations for VIP and CIP and ensures that they are handled in a prompt, professional and gracious

· To ensure that all correspondence for arrivals is linked to the PMS reservation system.

· To understand and implement the correct use of reservations systems, sales scripts, marketing collateral, pricing policies, reservation policies, loyalty program policies, quotation templates, communication skills and follow-up automation to ensure high quality of services and successful sales conversion rates;

· Work towards achieving targets, under the guidance and leadership of the Head of Reservations and Customer Service.

· To establish good relations with Tour Operator call center agents, retail travel agents and home workers involved with the reservations department.

· To strive to maximize Room Revenues by using various up-selling techniques to sell the highest possible room categories and actively up-sells the Hotels' facilities like Restaurants and Spa to the guests.

Qualifications and experience

· Working experience of at least 2-3 years at a similar position of a 4 or 5* Hotel will be considered as a plus.

· Computer literacy and proficiency in using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).

· Excellent knowledge of Greek and English language. Russian or German language knowledge would be considered as an advantage

· Pleasant personality

· Time management and Organizational skills

· Experience in using Hospitality management systems (Fidelio etc.)

EU Citizen or EU Work Permit Holder

Employment Type

Full-time

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