Customer Care Manager

6 days ago

Limassol, Limassol, Cyprus Square One Full time €30,000 - €40,000 per year

Who We Are

Square One is the fastest-growing real estate company in Limassol, dedicated to transforming the property market in Cyprus. Our mission is to deliver exceptional real estate opportunities and unparalleled customer service. With a strong commitment to innovation and excellence, we are poised to redefine the real estate landscape in the region.

People at Square One

At Square One, we pride ourselves on our diverse and talented team. Our people are our greatest asset, and we foster a collaborative and inclusive environment where every team member's voice is heard. We believe in investing in our employees' growth and development, ensuring they have the tools and support to thrive in their careers.

Position Summary

The Customer Care Officer is a key point of contact for our clients, ensuring exceptional service throughout their journey with Square One. From supporting clients after a sales agreement to delivering properties and providing assistance during the warranty period, this role ensures client satisfaction and maintains strong relationships.

Key Responsibilities

  • Provide clients with all required information following the completion of sales agreements.
  • Manage client requests for property customization, including interior design, furniture, appliances, and layout alterations.
  • Maintain regular communication with clients, including organizing meetings when necessary.
  • Liaise with the Project Management and Design Teams for updates on construction and design progress.
  • Oversee the property handover process to clients.
  • Support clients during the property warranty period.
  • Handle client inquiries and complaints, providing timely and effective resolutions.
  • Maintain a positive and professional demeanor in all client interactions.
Requirements
  • Fluency in English and Greek is essential, both written and spoken, to communicate effectively with a diverse client base.
  • Proven experience in customer service or a client-facing role is required, demonstrating the ability to build and maintain positive relationships.
  • Previous experience in the construction or real estate industry is a strong advantage, providing familiarity with processes and terminology.
  • A university degree, preferably in business, communications, real estate, or a related field.
Benefits
  • Competitive salary.
  • A young, dynamic, and supportive work environment.
  • Opportunities for career growth within a fast-growing company.
  • Ongoing training and development.

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