Back Office Administrator

16 hours ago

Larnaca, Larnaka, Cyprus HFM Full time €104,000 - €130,878 per year

HFM is an internationally acclaimed multi-asset broker, delivering cutting-edge trading tools, platforms, and conditions to traders worldwide. We are committed to innovation, transparency, and excellence in the financial markets. As we continue to expand, we are seeking a driven and strategic
Back Office Administrator (24/7 Shift Rotation)
to join our team

This role will be based on a rotating shift pattern including Night Shifts and occasional Weekends. Shifts are 8 hours with a 30-minute break, working 5 shifts per week plus 1 weekend shift (as needed). Night shift is 6 hours only.
Your role at HFM:

  • Process and monitor client deposits.
  • Investigate and process client withdrawal requests.Process funds transfers.
  • Provide assistance to all departments for back office related tasks in a timely manner.
  • Ensure compliance with the company's anti-fraud policy by conducting thorough investigations.
  • Request additional documentation when needed, communicate with banks and processors and conduct any further required investigations.
  • Check KYC documents and activate accounts.
  • Assist clients with general finance inquiries.
  • Provide daily screenshots of payment gateway balances for accounting reconciliation.
  • Reply to all client emails regarding account approvals and funding.
  • Report any issues to the line Manager.

Requirements
What You Bring:

  • Must be able to work 24/7 shifts on rotation including occasional weekends.
  • 1+ years' experience in a similar role.
  • Good command of the English language (oral and written). Any additional language would be considered an advantage.
  • Basic Computer skills.
  • Experience within FX industry/ Funding Operations would be considered an advantage.

Applicants must be eligible or have legal authorization to work in the country where the position is based.

Benefits
By joining us, you can expect:

  • Hybrid Work Model (up to 2 days working from home).
  • 22 days of Annual Leave (reaching up to 30 days per year based on years' service)
  • Comprehensive Health & Life Insurance (from day one)
  • Friday afternoons off in Summer (July & August)
  • Birthday Leave
  • Gym Membership (Larnaca)
  • Referral Bonus
  • Paid Time Off for Training & Education

Ready to Kick Off an Exceptional Career?

Join HFM and shape your future with a company that values growth, innovation and people.

Sounds like you? Let's write the next chapter together.

All Applications will be handled with the strictest confidentiality.

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