Junior Complaints Administrator

If you've been searching for an opportunity that will put you on the fast track to career success, you've just found it. A.D. Compliance Services currently has an exciting, full-time on-site career opportunity for a Junior Complaints Administrator at our headquarters in Limassol.

As a Junior Complaints Administrator, you will ensure the highest possible standard of service to be provided to clients and measure client satisfaction.

Main Role:

• Liaising with customers via email and in writing to obtain all complaint details for new, ongoing and open complaints as per the instructions of the Head of Complaints;
• Ensuring accurate, high quality and personalized responses are issued to customers within the set time frames;
• Liaising with other departments within the complaint as required to ensure accurate responses are provided;
• Ensuring that the record-keeping system is kept updated with details of the Customer's correspondence, actions taken and responses;
• Providing reports as requested concerning various complaints.

Working schedule:

The successful candidate will work morning and evening shifts on a weekly rotation basis. 

• Morning shift - Monday to Thursday 08:00 to 16:30 (30 minute break), Friday 08:00 - 14:00 (30 minute break);
• Evening shift - Monday to Thursday 12:30 to 21:00 (30 minute break), Friday 15:00 - 21:00 (30 minute break).

Candidate Profile:

• University or College Degree in any field;
• Fluency in English Language (any other language will be considered as an advantage);
• Familiarity with CRM systems will be considered as an advantage;
• Excellent judgment skills;
• Detail oriented;
• Good communication and interpersonal skills;
• Well organized.
  

*Full training will be provided

What we offer:

• Competitive Compensation: A competitive remuneration package will be offered depending on the skills, academic qualifications and experience.
• Performance review: Enjoy bonus opportunities and salary adjustments once a year based on performance
• Growth Opportunities: We're committed to your career development. Expect ongoing opportunities to learn, grow, and advance.
• Work-Life Balance: Enjoy 21 days of annual leave to recharge and spend quality time with loved ones.
• Healthcare Coverage: You will have fully covered medical insurance from day one.
• Wellness Support: Make use of paid sick leave and exam leave when needed.
• Investing in You: We allocate a training budget to enhance your skills and keep you ahead of the curve.
• Celebrating You: Receive a special gift on your birthday.
• Referral Rewards: Recommend a successful candidate, and you'll earn a referral bonus.
• Team Bonding: Join our corporate and team-building events for a fun and supportive work environment.
• Snack Heaven: Our fully equipped kitchen offers unlimited free snacks, fruits, and beverages.
• Lunch Treat: Enjoy a complimentary lunch once a week.
• Short Fridays: Wrap up early with a 6-hour shift and a half-hour break.
• Need to stay a bit longer? We've got you covered Appreciating your hard work, all overtime hours are paid.
• Exclusive Discounts: Access special discounts with selected affiliates.
• Support for Working Moms: Our working schedule is designed to accommodate working mothers' needs.
• Support for Parenthood: We provide financial contribution during maternity and paternity leave to support your family journey.

Could you be the candidate that we are looking for?

• Apply now at  and become the next member of our amazing team.
• Applications will be treated with the strictest confidence; only shortlisted candidates will be contacted.
• We thank all candidates for their interest in our vacancy; however, only those under consideration will be contacted.