Technical Support Associate

19 hours ago

Limassol, Limassol, Cyprus Pay CC Full time €25,000 - €35,000 per year

Pay CC is a cutting-edge payment solution provider, specifically tailored for high-risk industries. We are looking for a Technical Support Associate to join our rapidly growing team in Cyprus.
Main Responsibilities

  • Provide technical support to merchants, addressing enquiries related to payment solutions, integrations, and technical issues.
  • Diagnose and troubleshoot complex technical problems, offering timely and effective solutions.
  • Assist clients in the seamless integration of payment solutions, including card processing, APMs, and Open Banking.
  • Collaborate with cross-functional teams to ensure successful implementation and ongoing support.
  • Demonstrate an understanding of API documentation.
  • Work closely with clients to guide them through the integration process, leveraging API documentation effectively.
  • Build and maintain relationships with clients, understanding their unique requirements and providing tailored technical support.
  • Act as a liaison between clients and internal teams to address and resolve issues promptly.
  • Stay updated on industry trends and advancements in payment solutions.
  • Contribute to the enhancement of internal processes and workflows for improved efficiency.

Qualifications

  • Experience in technical support in the payments industry is desirable (training will be provided).
  • An understanding of API documentation and integration processes.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and collaboratively in a fast-paced environment.

Benefits

  • Join a dynamic team in a fast-paced working environment.
  • Competitive salary depending on your experience.
  • Continuous opportunity for growth and career development
  • Team building activities.
  • Hybrid working.

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