
Technical Support Associate
10 hours ago
Pay CC is a cutting-edge payment solution provider, specifically tailored for high-risk industries. We are looking for a Technical Support Associate to join our rapidly growing team in Cyprus.
Main Responsibilities
- Provide technical support to merchants, addressing enquiries related to payment solutions, integrations, and technical issues.
- Diagnose and troubleshoot complex technical problems, offering timely and effective solutions.
- Assist clients in the seamless integration of payment solutions, including card processing, APMs, and Open Banking.
- Collaborate with cross-functional teams to ensure successful implementation and ongoing support.
- Demonstrate an understanding of API documentation.
- Work closely with clients to guide them through the integration process, leveraging API documentation effectively.
- Build and maintain relationships with clients, understanding their unique requirements and providing tailored technical support.
- Act as a liaison between clients and internal teams to address and resolve issues promptly.
- Stay updated on industry trends and advancements in payment solutions.
- Contribute to the enhancement of internal processes and workflows for improved efficiency.
Qualifications
- Experience in technical support in the payments industry is desirable (training will be provided).
- An understanding of API documentation and integration processes.
- Excellent communication and interpersonal skills.
- Ability to work independently and collaboratively in a fast-paced environment.
Benefits
- Join a dynamic team in a fast-paced working environment.
- Competitive salary depending on your experience.
- Continuous opportunity for growth and career development
- Team building activities.
- Hybrid working.
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