Cisco Support Engineer

15 hours ago

Limassol, Limassol, Cyprus HRLadderBox Full time €40,000 - €80,000 per year

On behalf of a diversified investment and holding group founded in London and with offices in Limassol, Cyprus, we are looking for a
Cisco Support Engineer
who will bring strong technical expertise and a proactive, solution-oriented mindset to the team.

Your Impact

  • Provide day-to-day support for Cisco Call Manager (CUCM), including configuration, maintenance, and troubleshooting of voice and video communication systems.
  • Assist with Jabber and Webex implementations, ensuring integration for messaging, meetings, and collaboration features.
  • Handle inbound technical queries and resolve connectivity issues effectively.
  • Manage and support the Meraki Dashboard, performing diagnostics for wireless networks, security appliances, switches, and other cloud-managed infrastructure.
  • Support Cisco and Meraki switches, including configuration, troubleshooting, firmware updates, and network integration.
  • Collaborate with customers and internal teams to implement solutions, upgrades, and ensure compliance with best practices.
  • Monitor system health, conduct root-cause analysis, and provide recommendations for improvement.
  • Stay up to date with Cisco product updates and emerging networking technologies.

You Bring

  • Certified Meraki Networking Associate (CMNA) and/or Cisco Certified Network Professional (CCNP)
  • Bachelor's degree in Computer Science, Information Technology, Networking, or a related field (or equivalent practical experience)
  • Minimum 3–5 years of hands-on experience supporting Cisco and Meraki network infrastructure
  • Strong understanding of LAN/WAN technologies, routing and switching protocols (BGP, OSPF, VLANs, etc.)
  • Experience with Cisco Unified Communications Manager (CUCM), Jabber,
    and Webex implementations
  • Proficiency in using and managing the Meraki Dashboard for diagnostics and configuration
  • Solid troubleshooting and analytical skills with a problem-solving mindset
  • Excellent communication skills, with the ability to explain technical issues clearly to both technical and non-technical stakeholders
  • Self-motivated, organized, and capable of managing multiple priorities
  • Commitment to staying updated on emerging networking technologies and Cisco solutions

Benefits (from Day One)

  • Monthly Food Allowance: Wolt Credits
  • Private Medical Insurance

After Successful Completion of Probation

  • Employer contribution of 3.5%
  • Ex-gratia Payment: Equivalent to one month's salary
  • Annual Performance and Salary Review: Conducted every January
  • Additional Perks
  • Flexible Working Hours
  • Annual Leave: 21 days
  • Sick Leave: 5 days (with flexibility during the flu/winter season)
  • All Cyprus Public Holidays Included
  • Remote Work: Optional – to be agreed

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