Monitoring Support Technician

2 weeks ago

Nicosia, Nicosia, Cyprus AEON Payment Technologies Ltd Full time

Overview:

We are looking for a detail-oriented and technically capable Monitoring & Support Technician to join our 24/7 Technical Operations team. You will be responsible for monitoring production environment, responding to incidents of Production and UAT environment, and performing initial troubleshooting using given tools.

This is a shift-based role in a 4-week rotating schedule (day and night shifts) with built-in rest days.

Job Type & Working Hours:

Full-time, Rotational Shifts (Day & Night)
:

  • Day Shift (D): 08:00–20:15
  • Night Shift (N): 20:00–08:15
  • Off Days: 24-hour break
  • 4-week rotation schedule including weekends and public holidays

Key Responsibilities:

Monitor infrastructure and applications using:

  • AWS CloudWatch
  • Dynatrace
  • System logs
  • Internal dashboards
  • Detect and respond to alerts from production and UAT environments, escalating when necessary.
  • Perform first-level investigation and resolution using:
  • SQL
  • Linux OS commands
  • Windows Command Prompt
  • Create and maintain incident tickets with clear documentation of root cause and resolution.
  • Follow standard operating procedures for incident handling and escalation.
  • Collaborate with second-line support and on-call engineers when required.
  • Participate in continuous improvement of monitoring and response processes.

Required Skills:

Basic understanding of any of the following:

  • SQL
  • Linux OS commands
  • Windows Command Prompt
  • Strong analytical and problem-solving skills.
  • Excellent written and verbal communication abilities.
  • High level of attention to detail and accuracy in reporting and documentation.
  • Good time management and ability to work independently during shifts.
  • Willingness to work in rotational shifts, including nights and weekends.
  • Team-oriented mindset with strong interpersonal skills.

Preferred Qualifications:

  • Bachelor's degree in IT or a related field (or equivalent experience).
  • Familiarity with monitoring tools and dashboards (e.g., Dynatrace, CloudWatch).
  • Prior experience in IT operations, support, or a NOC (Network Operations Center) environment.
  • Exposure to payment industry.
  • Certifications in operations, monitoring, or data analysis.
  • Understanding of operational best practices and compliance standards.

Benefits
:

  • An attractive remuneration package based on experience.
  • Annual Bonus: A discretionary bonus based on individual and company performance, awarded annually starting after the completion of one full year of employment.
  • Medical Insurance for you and your dependants starting from your first day.
  • Provident Fund after the successful completion of 6 months' probation period.
  • Friendly environment.
  • Regular social events and charitable initiatives to give back to our community.
  • Inhouse gym and showers.

Interested applicants can share their CV's to:

Please include "Monitoring Support Technician – [Your Name]" in the subject line.

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