Customer Support Representative

Client Support Representative (Portuguese Speaking)

Company Overview:

Mitrade is an award-winning global Contract for Difference (CFD) and forex broker, regulated by authorities in Australia (ASIC), Cyprus (CySEC), the Cayman Islands (CIMA), and Mauritius (FSC). We were founded in Melbourne, Australia and have offices worldwide.

Leveraging our proprietary in-house state-of-the-art technology, Mitrade has developed a one-stop digital trading platform tailored for investors. We offer market data, news, and analysis, as well as trading and risk management services within a comprehensive user-centric Fintech ecosystem. Serving more than five million users globally, Mitrade is accessible via various platforms such as mobile (iOS and Android), desktop applications, and web browsers.

Our Cyprus office, Mitrade EU, is in a growth phase, presenting a unique opportunity to join the founding team and work actively within the core of the business. With this, internal growth is not only welcomed but also encouraged, providing our employees with the opportunity to grow, develop and succeed in their current role and any future roles they might have with Mitrade Group. This position offers not only career development opportunities but also the chance to be part of a fun, dynamic team that collaborates to support our clients.

Role Summary:

As a Client Support Representative, you will be the first point of contact for prospective and existing clients. On a daily basis you will reactively handle clients' queries and proactively seek solutions to resolve their problems.

If you're a strategic problem-solver with a passion for
innovation
,
teamwork
and a
growth mindset
, we invite you to join us in shaping the future of digital finance

What Would Be Your Responsibilities:

• Deliver exceptional and personalized service to clients through multiple communication channels including live chat, telephone, email.
• Consistently take initiatives to resolve clients' queries with full dedication and determination by identifying problems and solutions in a timely manner.
• Skilfully analyse and understand clients' needs, identify business opportunities and ways to provide best experience.
• Collaborate proactively with various departments to ensure comprehensive resolution of client matters.
• Continuously expand knowledge of financial markets, CFD trading, and platform functionalities to provide expert guidance.
• Support content quality through proofreading and translation services as needed

What We Require from You:

• Fluent in Portuguese language
• Strong eagerness to learn about financial markets including forex, indices, commodities, cryptocurrencies.
• Professional-level English proficiency required.
• Enthusiasm about customer service and problem-solving.
• Excellent verbal and written communication abilities.
• Demonstrated commitment to ethical conduct and professional integrity.
• Willingness to commit to long-term career growth and professional development.
• Collaborative team player with adaptable interpersonal approach.
• Strong analytical thinking and problem-solving abilities.
• Advanced competency in MS Office applications.
• Previous experience in Customer Service roles or Financial Institutions is preferred, but not mandatory

Working Hours:

• Ability to rotate morning and afternoon shifts on a weekly basis.
• Flexibility to work weekends and Cyprus Public holidays on a rotation basis.

What You Can Look Forward To:

• Be part of a dynamic and multi-cultural team
• Career growth opportunities with global offices
• Competitive salary
• Performance-based bonus
• Private medical insurance
• Education subsidy & full-paid Study Leave
• Fitness membership allowance
• 21 days of annual leave increasing every year
• Birthday Leave
• Sick Leaves
• Work from Home Policy
• Bi-Weekly Lunch

Mitrade is at the cutting edge of FinTech with a team that excels in a fast-paced, collaborative environment. We seek analytical thinkers and executors with a data-driven approach, capable of managing complex multi-stakeholder projects and adapting to technological advancements.

If you want to be part of our dynamic and multi-cultural team, please send us your CV at hr-