Customer Support Representative

3 days ago

Limassol, Limassol, Cyprus CRAE GROUP Full time €20,000 - €25,000 per year

CRAE GROUP is one of the fastest-growing B2B service providers based in Cyprus. We develop, maintain, and deploy various IT and customer-based services to numerous businesses in various industries around the world.

Founded in 2018, our continuous energy and efforts aim towards becoming a leading service provider, with an already impressive growth since our launch. We are a young, dynamic team who enjoy working in tech among creative and talented individuals.

Our asset is the great people within our company with a unique approach on how to properly maintain our services and products.

If you feel like you can be a good fit for our team and your profile matches our criteria, we would love to hear from you

Job Description & Responsibilities:

  • Communication with customers through live chat and e-mails.
  • Maintain prompt and empathetic attitude towards customers.
  • Acknowledge and resolve customers' issues and queries.
  • Keeping up to date with products terms, offers and functions.
  • Report and escalate advanced customer queries to the relevant departments.
  • Perform first-step investigations on queries and issues.
  • Working hours: Monday - Friday: 01:00am - 09:00am, 15 days per month.

Experience and qualifications:

  • Strong communication abilities, enabling effective interaction and collaboration.
  • Solid computer literacy and adept typing skills.
  • Ability to perform effectively within a multitasking work environment.
  • Previous experience in online customer support will be considered a big plus.

Benefits:

  • A competitive and attractive remuneration package that values your skills and contributions.
  • Monthly lunch allowance.
  • Gym membership allowance.
  • Monthly team events.
  • Performance-based monthly bonuses.

Interested? Apply now by sending your resume to

or applying through LinkedIn.

We look forward to hearing from you

Please note: Due to the high volume of applications, only shortlisted candidates will be contacted. Thank you for your understanding
.

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