IT Administrator Team Lead

Responsibilities

• Team Leadership & Planning: Building and leading a high-performing IT Admin team, setting priorities, distributing workload, and ensuring coverage and service quality. Driving team development, knowledge sharing, and operational excellence.
• IT Infrastructure Ownership: Ensuring company-wide network and IT infrastructure stability, performance, and fault tolerance. Defining and implementing technical standards, best practices, and continuous improvements.
• Network Architecture & Operations: Overseeing setup, configuration, and maintenance of routers, switches, firewalls, wireless access points, and other network devices. Planning network capacity and upgrades.
• Systems Helpdesk & Escalation Management: Ensuring timely and effective resolution of day-to-day user issues, providing escalation support to the team, and maintaining high satisfaction levels through structured processes and documentation.
• Asset & Lifecycle Management: Owning the full lifecycle of company IT assets, ensuring accurate asset tracking, lifecycle planning, timely replacements, and continuous consistency of inventory.
• SaaS & License Management: Managing company-wide software subscriptions, renewals, compliance, and cost optimization. Ensuring transparent processes and proactive vendor management.
• Procurement & Vendor Relations: Overseeing hardware and software purchasing, negotiating with vendors and suppliers, ensuring delivery and payment timelines are met. Managing strategic vendor relationships to support business growth.
• In-House IT Operations: Coordinating and supervising cable management, workplace setups, and common area IT maintenance (conference rooms, shared spaces, halls, etc.). Ensuring all systems and setups follow internal standards.
• Event & Business Continuity Support: Planning and supervising IT support for company-wide events, conferences, and corporate activities to ensure flawless equipment functionality. Coordinating backup plans and on-site team coverage.
• Resilience & Monitoring: Designing and implementing solutions for IT infrastructure fault tolerance, monitoring systems, and disaster recovery procedures. Ensuring minimal downtime and high availability.
• Strategic Improvements: Identifying gaps and opportunities for automation, standardization, and process optimization across IT operations. Driving long-term improvements aligned with company growth and security needs.

Requirements

• At least 5+ years of relevant IT administration experience, including 1–2 years in a leadership or senior role.
• Advanced English level.
• Solid understanding of IT infrastructure as a service to internal users.
• Strong background in system administration and network engineering.
• Practical experience managing VPN, SaaS systems, and user access lifecycle.
• Proven ability to lead end user support (in-person and remote) with structured processes.
• Experience handling procurement and vendor management.

Qualification That Can Be a Plus

• Experience implementing SaaS management optimization tools.
• Experience with network monitoring and alerting systems.
• Background working with network integrators or communication service providers.
• Proficiency with Cisco routers, switches, firewalls, wireless APs & controllers.
• Cisco certifications (CCNA or higher).
• Experience with JAMF Pro and Apple ecosystem management.
• Experience with Intune and Windows ecosystem management.
• Familiarity with video conferencing solutions (e.g., Polycom, Logitech).

Conditions

We know that great talent deserves great conditions, so here's what you can expect when joining us:

• EU-based employment contract and a 3-year Cyprus work visa with full support for your relocation and visa processes, including assistance for your family.
• Full relocation package: flights to Limassol for you and your family, a company-covered apartment for the first month, and full relocation support to make your move smooth and hassle-free.
• Transparent performance reviews twice a year, with bonus opportunities and salary adjustments.
• Private medical insurance for you and your family, a corporate mobile plan (unlimited in Cyprus with roaming included), and interest-free support for car purchases.
• Mindfulness & well-being support, including psychological assistance with 50% coverage.
• 50% coverage of school and kindergarten fees for your children.
• Fully covered sports benefits, and also access to in-house electric scooters and bike rentals.
• Investment in your growth: paid language courses and access to suited-for-you development programs, including conferences, training programs, and coaching to support your professional journey.
• A culture of recognition: a peer reward program to celebrate your contributions.
• A fully equipped office in Limassol's city center, with everything you need for deep work and collaboration.
• Free catering in the office and an in-house coffee bar with high-quality drinks and a health bar stocked with nutritious snacks.
• A strong engineering culture: international teams, corporate events, team buildings, and hackathons—because great work happens in great communities.

Recruitment process

• HR interview;
• Technical interview;
• Final interview.