Product Strategy

PGWay is a cutting-edge payment gateway provider revolutionizing global transactions for the iGaming industry and beyond. Operating within a massive ecosystem of 120+ brands, PGWay offers 150+ payment methods, multi currency support, and proprietary technology with SSL encryption and PCI DSS Level 1 compliance. Our all-in-one platform simplifies payments through smart routing, real-time monitoring, and tailored strategies, empowering businesses to scale globally while ensuring seamless, secure transactions.

We are seeking a
Product Strategy & Research Analyst
to join our Product team. This role bridges product research, competitive intelligence, and strategic insight — driving clarity on where our products stand, where the market is heading, and what we should build next.

You will work closely with Product Managers, Product Owners, Designers, and Business stakeholders to uncover opportunities, analyze competition, and help shape our roadmap based on data, research, and real market dynamics.

This is a role for someone who loves to ask "why?", thrives on understanding details, and can translate insights into actionable product direction.

Responsibilities

Market & Competitive Intelligence

• Conduct market and competitor research across payment orchestration platforms, PSPs, and fintech ecosystems
• Track emerging payment methods (APMs, crypto, open banking, etc.) and evolving regulatory trends that could impact our roadmap
• Build and maintain a competitive intelligence database comparing features, pricing models, and value propositions
• Present regular insight summaries to product leadership and business teams

Product Gap Analysis & Continuous Improvement

• Deeply understand our platform's architecture, features, and integrations
• Identify functional and UX gaps compared to market leaders or merchant expectations
• Work with Product Managers to translate findings into new feature ideas or improvements
• Help define success metrics for proposed improvements and measure outcomes post-release

Feedback & Insights Gathering

• Collaborate with internal teams (Sales, Merchant Success, Compliance, Tech) to collect merchant feedback and pain points
• Transform raw feedback into structured reports that inform roadmap priorities
• Identify patterns across feedback, incidents, and feature requests

Data & Strategic Analysis

• Support PMs in analyzing feature performance, adoption, and transaction data
• Identify trends in merchant behavior, payment method performance, and success rates
• Provide data-backed recommendations for improving approval rates, reducing costs, or expanding coverage

Cross-Functional Collaboration

• Partner with PMs and Designers in the discovery phase of new features
• Support the Director of Products with quarterly strategic reviews and roadmap justification through evidence and research
• Maintain strong alignment between product, business, and technology goals

Requirements

• 3+ years of experience in product research, product strategy, or competitive intelligence, ideally in payments, fintech, or SaaS
• Deep understanding of payment systems
• Skilled in market analysis, benchmarking, and SWOT assessments
• Comfortable using tools like Confluence, Excel or BI dashboards to organize and present insights
• Strong analytical, communication, and presentation skills
• Naturally curious, structured, and passionate about improving products through evidence-based insights

Benefits

• Snacks in the Office
• 24 days of vacation per year
• Attractive office location and facilities
• Medical insurance
• Breakfasts and lunches in the office (partially paid by the Company)
• Languages classes (partially paid by the Company)
• Social Club of the Company