Account Manager

7 days ago

Limassol, Limassol, Cyprus finera. Full time €25,000 - €35,000 per year

Position Overview:

We are seeking an Account Manager to join our team. As an Account Manager your primary role will be to troubleshoot technical issues, assist clients in effectively using the products, and ensure their satisfaction through online support. You will provide expert guidance, resolve technical challenges, and build strong client relationships to drive positive outcomes.

Responsibilities:


• Technical Troubleshooting: Address and resolve clients' technical inquiries and issues promptly, ensuring they receive effective solutions and timely assistance.


• Product Expertise: Develop an in-depth understanding of the products, serving as a go-to technical resource for clients seeking guidance on optimal product usage.


• Problem-Solving: Collaborate with cross-functional teams to tackle complex technical challenges and facilitate effective solutions.


• Client Feedback: Collect and relay client feedback regarding their technical experiences, needs, and suggestions. Advocate internally for product enhancements and process improvements based on this feedback.


• Performance Analysis: Monitor key performance indicators (KPIs) related to client satisfaction, technical engagement, and product usage. Analyze trends to identify areas for improvement.


• Communication: Keep clients informed about technical updates, changes, and new product features. Foster transparency and build trust through regular communication.

Requirements:


• Russian Native Speaker.


• Bachelor's degree in Business Administration or a related field.


• Prior experience in a call center, forex (FX), or technical support setting is required.


• Superior written and verbal communication skills in English and Russian.


• A customer-focused mindset with a passion for client satisfaction.


• Flexibility to work shifts, including weekends and late nights.


• Proficiency in computer usage with a strong understanding of general computing.


• Ability to handle customer interactions with composure and professionalism, even in challenging situations.


• Strong multitasking skills.

Benefits:


• Attractive Compensation: Competitive salary package aiming to retain top talent.


• Modern Workspace: Vibrant environment with unlimited beverages and snacks to keep you energised throughout the day.


• Comprehensive Health Benefits: Enjoy the peace of mind with a private health insurance.


• Engaging Social Events: Participate in regular team-building activities, events and lively happy hours.


• Professional Development: Commitment to continuous career development and growth opportunities to help you achieve your professional goals.

By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with Finera. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with Finera. may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with Finera's Candidate Privacy Notice.

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