Premium Customer Success Officer

1 day ago

Limassol, Limassol, Cyprus Daniel's Dynamic Hires Full time €30,000 - €60,000 per year


Position: Premium Customer Success Officer

Location: Limassol, Cyprus

Work model: on site

Employment type: Full-time

Remuneration: Base salary quarterly Bonuses, depending on experience.

DUTIES AND RESPONSIBILITIES:

  • Develop and nurture long-term relationships with current clients, providing them with optimal service solutions.
  • Monitor client satisfaction levels, gather feedback, and implement improvements where necessary.
  • Stay informed on industry trends and developments.
  • Present products and services to clients, showcasing their value and benefits.
  • Address client inquiries and resolve issues, escalating to the appropriate department when needed.
  • Ensure both your organization and clients comply with the terms and conditions of contracts.
  • Understand client goals and work collaboratively to meet their objectives and targets.

REQUIREMENTS:

  • Native or fluent in French (C1 level), with strong proficiency in both written and spoken communication, as well as English fluency.
  • A degree in Economics, Business, or a related field.
  • Minimum of two years experience in Client Relationship, Sales, Business Development, or Customer Support within the Forex industry.
  • Strong understanding of financial markets and financial instruments.
  • Familiarity with both technical and fundamental analysis.
  • Exceptional copywriting abilities.
  • Knowledge of key events, event parameters, and profile factors relevant to our industry.
  • Highly self-motivated with a strong drive to achieve.
  • Excellent communication and time management skills.

BENEFITS:

  • Working schedule: 09:00AM-18:00PM
  • Comprehensive Global Health Insurance Plan, covering both the employee and their immediate family from the start.
  • Unlimited access to Udemy Business for ongoing learning and development.
  • Company discount card offering savings on a wide range of products and services.
  • Corporate events and team-building activities to foster collaboration and engagement.
  • Opportunities for both professional and personal growth in a dynamic, fast-paced environment.


Working Place:

Limassol, Cyprus

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