Customer Experience Manager
1 week ago
We're looking for a
Customer Experience (CX) Manager
to lead our customer-focused initiatives, ensuring every interaction reflects our commitment to quality, care, and innovation.
Position:
Customer Experience (CX) Manager
Location:
Nicosia – Head Office
Employment Type:
Full-time
Responsibilities:
- Provide guidance and training to in-store teams and the Customer Service department.
- Manage and resolve customer issues and complaints with empathy and efficiency.
- Collect and analyze customer feedback to enhance the overall experience.
- Develop and deliver CX training programs to promote a customer-centric culture.
- Review and update company policies to enhance the overall experience.
- Track and analyze CX performance metrics such as NPS, providing actionable insights to leadership.
Requirements:
- Proven experience in Customer Experience, CRM, or Customer Service Management, ideally in retail or hospitality
- Strong knowledge of CRM systems and loyalty programs
- Excellent data analysis, problem-solving, and strategic thinking skills
- A customer-first mindset with the ability to inspire others
- Fluency in Greek and English
- Bachelor's degree in Business, Marketing, or a related field is considered an asset.
What we offer:
- Up to 24 working days of Annual Leave, directly paid from the Company
- 13th salary
- Medical Insurance plan – 50% company contribution, with no geographic restriction (Voluntary after 3 months of employment)
- Pension Insurance Plan (Voluntary after 6 months of employment)
- 20% employee discount at Alphamega Cafeterias & BEAN BAR
- 10% employee discount shopping at Alphamega Hypermarkets
- Free Dietetics and Nutrition Counseling Services by our Clinical Nutritionist
- Providing health assistance by the Company's Accredited Doctor and psychological group support when needed
- Scholarships at Specific Universities or Higher Education, for diplomas, Bachelor or Master's Degree
All applications will be treated with strict confidentiality.
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