Customer Support Manager

3 days ago


Nicosia, Nicosia, Cyprus TenTrade Full time

Customer Support Manager

Location:
Nicosia

Employment Type:
Full-time, Office-based

About Us

At TENTRADE
, we are a rapidly growing multi-asset brokerage offering CFDs trading and innovative trading challenges through our funded trading program. Our mission is to empower traders with access to capital and help them scale their success.

We are now seeking a
Customer Support Manager
with a strong background in customer service—particularly within the
FOREX industry
. If you are highly organized, an excellent communicator, and thrive in a fast-paced environment, we'd love to have you on our team to provide exceptional support that drives both business success and customer satisfaction.

Key Responsibilities

  • Develop and implement training programs while creating and maintaining Standard Operating Procedures (SOPs).
  • Manage
    Trustpilot
    and other customer review platforms to maintain a positive brand reputation.
  • Analyze customer support workflows to identify bottlenecks and improve efficiency.
  • Enhance the overall customer experience through continuous process optimization.
  • Handle client inquiries via helpdesk tickets, email, and live chat.

Required Qualifications

  • Minimum of 1 year of experience in a customer support role within the
    FOREX industry
    .
  • Professional proficiency in
    English
    (written and spoken).
  • Strong computer literacy and comfort with digital communication platforms.
  • Excellent communication and interpersonal skills.

Preferred Qualifications

  • Additional language skills in
    Italian
    or
    Spanish
    will be considered an advantage.

What We Offer

  • Competitive compensation package.
  • An opportunity to join a fast-growing, innovative brokerage.
  • A collaborative and supportive work environment.
  • Career development and growth opportunities.


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