Customer Agent – VIP Management

3 days ago

Limassol, Limassol, Cyprus Work Channel | Professional Recruitment in Cyprus Full time

Work Channel Professional Recruitment is working closely with a client and is seeking to recruit a
Customer Agent – VIP Management & Retention - Finnish Speaker
in Limassol (or remote).

Our client is a fast-growing iGaming brand offering a wide range of online casino games, including live dealer, slots, and exclusive formats. With a strong reputation for fast payouts, engaging promotions, and 24/7 multilingual support.

We are looking for motivated and results-driven Customer Agent – VIP Management & Retention, fluent in Finnish, to help drive customer acquisition and retention. This is an excellent opportunity to join a dynamic, international team in a rapidly growing industry.

You'll be the main point of contact for high value players solving their issues, anticipating their needs, and building long-term loyalty.

Benefits


• A dynamic and international work environment.


• Flexibility and autonomy in daily organization.


• Competitive compensation up to €32,000 per year.


• Opportunity to work closely with a small, motivated, and ambitious team


• This role can be based either on-site or fully remote

Responsibilities


• Provide top-quality support to VIP customers via Zendesk (chat, email, and tickets).


• Manage player relationships with a focus on retention, reactivation, and satisfaction.


• Handle escalations with professionalism and discretion.


• Collaborate with internal teams (Payments, Compliance, CRM, Marketing) to resolve issues quickly.


• Identify player behavior patterns and suggest personalized offers or approaches.


• Contribute to improving customer service processes and tools.

Requirements


• Proven experience in online gambling / iGaming industry.


• Zendesk specialist – excellent command of ticketing and automation systems.


• Fluent in English and Finnish (mandatory) – both written and spoken.


• Customer-oriented mindset with a proactive and empathetic approach.


• Strong communication and problem-solving skills.


• Ability to work flexible hours (8–10 hours per day), including one day on the weekend

Note: Thank you for taking the time to apply. We will carefully review your CV and assess your fit for the role. Due to the high volume of applications, only candidates shortlisted for the next stage will be contacted. We truly appreciate your interest, and we encourage you to follow our page to stay updated on future opportunities that may align with your profile.

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