Operations Manager, Payment Providers

Hi We're Mercuryo, and we're on a mission to redefine finance by blending the best of traditional banking with the innovations of decentralized finance (DeFi). We believe that everyone should have easy access to Web3 and traditional financial services — and we're making that happen by building a robust platform that simplifies dealing with crypto and seamlessly integrates it into the broader financial ecosystem.

Since we launched in 2018, we've teamed up with Web3 top projects such as MetaMask, Trust Wallet, Ledger, Jupiter, 1inch, and PancakeSwap and 200+ others to power over 200 dynamic products. Our work also brings us into direct collaboration with major ecosystems such as Solana Labs, Consensys, and BNB Chain. We're just getting started, and we want you to help us shape the future of money

Why Mercuryo?

Industry Impact

Join us in helping world-class Web3 projects onboard millions of new users into the next generation of finance.

Innovative Environment

Collaborate with more than 300 talented professionals from diverse backgrounds — including banking, SaaS, and Web3 — all united in delivering outstanding user experiences.

Growth and Learning

Our expanding network of 200+ B2B partnerships and a user base of over 7 million means there's always room to grow your skills, tackle new challenges, and push boundaries.

Flexible Culture

We're remote-first, celebrating diversity across 30 countries. At Mercuryo, you'll be empowered to take ownership of your work, spark creativity, and shape how we move forward together.

About the Role:
In this role, you will drive operational efficiency by managing relationships with payment providers, optimizing payment systems, and integrating new solutions into the company's workflows. You'll collaborate across departments to streamline processes, ensuring reliable transactions at scale. This is a critical position for anyone eager to shape operational excellence in a fast-evolving fintech landscape.

Your Role:

• Ensure smooth operation of the related IT systems and business processes.
• Oversee daily metrics and adjust admin settings accordingly.
• Assist the team and partners on handling special cases, take a lead in investigation of the root cause.
• Set up and manage product support team, customer technical support, job schedules.
• Oversee production support teams, user technical support, production job schedules.
• Handle tech related issues on payment providers' integrations, including consulting of tech teams.
• Lead the improvements of the business processes related to payment providers.
• Monitor and keep the related product metrics within the set targets and boundaries, including the metrics for costs, profit, risk levels etc.
• Manage relationships with third-party vendors for support and project management.
• Keeping the related product documentation full and up-to-date.
• Understand and track applicable regulatory and reporting requirements.
• Manage periodic audits (based on policies and procedures) to ensure compliance with regulatory, enterprise security requirements.
• Assist in preparing the IT organization's disaster recovery and business continuity plans, policies, and procedures.
• Perform any other duties as required or assigned.

What We're Looking For:

• Bachelor's degree or equivalent in Information Technology, or related field.
• 2+ years' experience working in Operations management, Project management or related role in payment processing / internet acquiring / other payments related service.
• Experience running a customer support team or key account management function.
• Knowledge of functioning of PSPs (payment service providers), payment systems.
• Familiarity of accounting of payment transactions.
• Experience working with vendor contracts and licensing.
• External customer-facing production support experience.
• Detail-oriented, with superior verbal and written communication skills.
• Strong critical thinker with problem solving attitude.
• Excellent organizational skills with the ability to juggle multiple tasks at once.
• People management skills.
• Proactive mindset.
• Strong analytical skills.
• Skilled in Microsoft Excel.
  

What We Offer:

• Competitive market rate salary and performance-based incentives.
• 22 days annual leave with an additional 6 company days, plus bank holidays.
• Comprehensive health insurance plans.
• Extensive benefits program.
• Flexible work schedule and remote work options.
• Modern offices and co-working spaces across 6 countries.
• Working equipment.
• Professional development and training opportunities.
• Opportunity to shape the initiatives you're working on.
• Diverse and friendly team.
• We are open-minded to new ideas.

Join Us

If you're driven to be a part of the Web3 forefront and are keen to leave your mark on this rapidly evolving field, Mercuryo is an excellent choice. Discover our open positions and see how you can contribute to shaping the future

Mercuryo is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to providing employees with a work environment that is progressive and open-minded. Our employment philosophy is to hire the best people and empower them to do the best work of their lives. Employment decisions are based on business needs and individual merit, without regard to race, colour, religion, ethnicity, sexual orientation, nationality, marital status, gender, age, disability, veteran status, or any other characteristic protected by law. Mercuryo is also committed to providing reasonable accommodations during the application process for qualified individuals with disabilities. If you require assistance to complete your application, please contact our Talent Team.