VIP Host

1 week ago

Limassol, Limassol, Cyprus PEOPLEHUNT Full time €42,184 - €55,920 per year

EOPLE HUNT is hiring on behalf of our fast-growing iGaming client
We are looking for a dedicated, client-focused VIP Host to manage relationships with high-value players and deliver a premium, personalized experience. This role is all about exceptional communication, deep player care, and proactive retention.

Location:

Remote — anywhere in the world
(Fluent English required; other languages are plus)

Working Hours:

10 PM – 8 AM UTC+0

Key Responsibilities1. Personal Account Management

  • Provide dedicated support to VIP players via chat, messengers, email, and calls

  • Stay fully available during shift hours to respond to VIP requests promptly

  • Deliver concierge-level service and anticipate player needs

2. Relationship Building & Retention

  • Build long-term, trust-based relationships with high-value players

  • Ensure satisfaction by resolving issues quickly and professionally

  • Proactively engage players to prevent churn and strengthen loyalty

3. Player Segmentation & Monitoring

  • Monitor player activity, deposits, and behavioral patterns

  • Identify potential VIPs and guide promising players into the VIP segment

  • Detect unusual behavior or activity drops and act immediately

4. Personalized Offers & Communication

  • Recommend tailored bonuses, rewards, and campaigns

  • Adapt communication style to player preferences and habits

  • Coordinate with CRM/Marketing to deliver relevant VIP promotions

5. Operational Support

  • Maintain accurate documentation and internal notes on all player interactions

  • Escalate issues to Payments, Risk, Support, or Tech teams when needed

  • Adhere to internal procedures, KYC/AML guidelines, and player safety standards

6. Reporting & Analytics

  • Provide regular reports on player activity and VIP metrics

  • Share insights on player needs and competitor trends

  • Track KPIs related to VIP satisfaction, responsiveness, and engagement

Who We're Looking For

  • Strong communicator with excellent written and spoken English

  • Experience in customer support, VIP hosting, account management, or similar roles (iGaming experience is a plus)

  • Able to work night shifts consistently

  • Client-obsessed attitude with a proactive mindset

  • Organized, detail-oriented, and comfortable with fast-paced environments

Why Join

  • Work from anywhere

  • Be part of a dynamic and international team

  • Play a key role in shaping VIP player experience

  • VIP Host

    1 week ago

    Limassol, Limassol, Cyprus PEOPLEHUNT Full time €25,000 - €40,000 per year

    EOPLE HUNT is hiring on behalf of our fast-growing iGaming clientWe are looking for a dedicated, client-focused VIP Host to manage relationships with high-value players and deliver a premium, personalized experience. This role is all about exceptional communication, deep player care, and proactive retention. Location:Remote — anywhere in the world(Fluent...

  • Turkish-Speaking VIP Host

    24 hours ago

    Limassol, Limassol, Cyprus PEOPLEHUNT Full time

    Location: Remote / Europe-based preferredIndustry: iGamingEmployment Type: Full-timeRecruitment Partner: PEOPLE HUNT AgencyJoin the front line of player excellence.We're PEOPLE HUNT, recruiting on behalf of iGaming industry. Our client is redefining the VIP experience - and they're looking for a Turkish-speaking VIP Host to deliver legendary service to their...

  • Vip Host/Ess-Casino

    1 week ago

    Limassol, Limassol, Cyprus Melco ResortsCity of Dreams Mediterrenean Full time €13,140 - €14,760 per year

    Minimum Requirements Prior Customer Service, Guest relations/Hospitality experience in the Casino Industry are preferredGuest Relations Position summary/ Responsibilities The VIP Host/ess position will broaden and heighten the gaming experience for our VIP clientele, so they know and feel the difference. Our hosts think and act quickly on their feet, using...

  • Senior VIP Manager

    1 week ago

    Limassol, Limassol, Cyprus Kivon Full time €40,000 - €80,000 per year

    Senior VIP ManagerWere looking for a Senior VIP Manager to look after our highest-valuecasino players. Youll be their go-to person, build strong long-termrelationships, solve problems fast, and use data to keep players active andhappy, while making sure our offers stay compliant and profitable.What youll do Own a VIP portfolio: keep close, personal...

  • VIP Relationship Manager

    1 week ago

    Limassol, Limassol, Cyprus Kivon Full time €30,000 - €60,000 per year

    VIP Relationship Manager (Mid-Level)About the roleWere looking for a mid-level VIP pro to manage a book of high-valueplayers. Youll build real relationships, solve issues fast, and use simpledata checks to keep players active and happy.Youll work closely with our Senior VIPs, CRM, and Payments/Risk teams.What youll do Manage a portfolio of mid-tier VIPs via...

  • Host, VIP Services

    1 week ago

    COD Mediterranean, Limassol, Cyprus Melco Resorts & Entertainment Full time €30,000 - €37,000 per year

    REQ13072 Host, VIP Services (Open)POSITION SUMMARY:The Host, VIP Services position will broaden and heighten the gaming experience for our VIP clientele, so they know and feel the difference. Our hosts think and act quickly on their feet, using excellent communications and interpersonal skills. Knowledge of the gaming industry, player programs, and our...