Senior VIP Manager

7 days ago


Limassol, Limassol, Cyprus Kivon Full time €40,000 - €80,000 per year


Senior VIP Manager

Were looking for a Senior VIP Manager to look after our highest-value

casino players. Youll be their go-to person, build strong long-term

relationships, solve problems fast, and use data to keep players active and

happy, while making sure our offers stay compliant and profitable.

What youll do

Own a VIP portfolio: keep close, personal relationships with top players

via phone, chat, and email

Solve issues quickly: find answers and coordinate with CS, Payments,

Risk, and Product until its fixed

Analyze behavior: spot churn risk and growth opportunities; tailor 1:1

offers and experiences

Bonus management: monitor performance/behavior and credit bonuses

responsibly (think ROI, deposit uplift, NGR, ARPPU).

Plan and run VIP promos & perks: tailored offers, events, gifts on time

and on brief.

Report the numbers: weekly updates on retention, re-deposit rate,

activity days, and player satisfaction

Keep clean records: log contacts, notes, preferences, and follow-ups in

the CRM

Watch competitors: keep our VIP playbook sharp

What youll need (must-haves)

Proficient English (written and spoken)

Proactive mindset with solid support/sales skills

Strong communication and negotiation skills

Attention to detail and follow-through

VIP/iGaming experience at senior or similar level (managing high-value

accounts)

Analytical: comfortable reading dashboards and making data-driven

decisions

Ownership: organized, independent, and able to run multiple priorities

Nice to have Previous sales-agent experience (helpful for outreach and conversions)

Hands-on with CRM/retention tools (e.g., Smartico, Fast Track,

Optimove)

Extra languages (e.g.,Greek, German) for local markets

Experience hosting VIP events or travel logistics

What we offer

A friendly, creative team where you own your work

Competitive salary based on experience and impact

All the tools and tech you need

Lunch in the office

Performance Bonus Scheme

Performance-based annual salary review



Working Place:

Limassol, Cyprus



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