Head of Business Analysis

Hi We're Mercuryo, and we're on a mission to redefine finance by blending the best of traditional banking with the innovations of decentralized finance (DeFi). We believe that everyone should have easy access to Web3 and traditional financial services - and we're making that happen by building a robust platform that simplifies dealing with crypto and seamlessly integrates it into the broader financial ecosystem.

Since we launched in 2018, we've teamed up with Web3 top projects such as MetaMask, Trust Wallet, Ledger, and PancakeSwap and 200+ others to power over 200 dynamic products. Our work also brings us into direct collaboration with major ecosystems such as Solana Labs, Consensys, and BNB Chain. We're just getting started, and we want you to help us shape the future of money

Why Mercuryo?

Industry Impact
Join us in helping world-class Web3 projects onboard millions of new users into the next generation of finance.

Innovative Environment
Collaborate with more than 300 talented professionals from diverse backgrounds - including banking, SaaS, and Web3 - all united in delivering outstanding user experiences.

Growth and Learning
Our expanding network of 200+ B2B partnerships and a user base of over 7 million means there's always room to grow your skills, tackle new challenges, and push boundaries.

Flexible Culture
We're remote-first, celebrating diversity across 30 countries. At Mercuryo, you'll be empowered to take ownership of your work, spark creativity, and shape how we move forward together.

Our Product Culture
Our product teams are empowered to solve challenging problems - both customer-related and business-oriented - in ways that delight our customers and benefit our business. We ensure that these teams have the necessary skills to devise solutions that are valuable, viable, usable, and feasible. While product designers focus on usability and engineers on feasibility, the Head of Business Analysis ensures that solutions are valuable, viable, and well-structured for execution. This includes setting up and optimizing documentation processes, facilitating cross-functional communication, and ensuring that business knowledge is structured and easily accessible.

Mission
As a Head of Business Analysis at Mercuryo, your mission is to establish and scale business analysis practices that drive seamless integration of new payment, KYC, crypto-liquidity, and risk management solutions. You will take ownership of defining how business documentation is structured, maintained, and approved, ensuring that all stakeholders have access to up-to-date, well-organized product information. You will also work closely with cross-functional teams to optimize communication channels and knowledge-sharing processes.

Your Role:

• Processes. Establish efficient communication channels between product, engineering, compliance, and business development teams to ensure alignment on key business requirements.
• Work closely with system analysts, product teams, engineering, and key partners to ensure clear expectations and well-documented processes.
• Knowledge base. Define best practices for structuring output documents, ensure documentation is properly formatted and stored in the right locations (e.g., Confluence), and keep product information up to date.
• Lead the collection, organization, and documentation of business requirements for new integrations, features, and processes.
• Management. Onboard and support business analysts by fostering a culture of structured problem-solving and continuous improvement.
• Monitor delivery metrics, refine internal workflows and improve operational efficiency to make the process fast enough (including AI-driven culture).

What We're Looking For:

• Proven ability to set up and maintain documentation approval processes, define communication workflows, and standardize output documentation.
• Experience structuring business documentation in platforms like Confluence and ensuring product-related information is kept up to date.
• Strong ability to bridge gaps between business and technical teams, ensuring alignment on key objectives and information flows.
• Proficiency in reading API documentation and understanding integration requirements.
• Ability to break down complex business problems, structure documentation effectively, and ensure clarity across teams.
• Ability to coordinate discussions between multiple teams and drive consensus on business requirements.
• Previous work in fintech, payments, or a related sector is a must.
• Ability to read and understand code is a plus.

What We Offer:

• Competitive market rate salary and performance-based incentives.
• 22 days annual leave with an additional 6 company days, plus bank holidays.
• Comprehensive health insurance plans.
• Extensive benefits program.
• Flexible work schedule and remote work options.
• Modern offices and co-working spaces across 6 countries.
• Working equipment.
• Professional development and training opportunities.
• Opportunity to shape the initiatives you're working on.
• Diverse and friendly team.
• We are open-minded to new ideas.

Join Us

If you're driven to be a part of the Web3 forefront and are keen to leave your mark on this rapidly evolving field, Mercuryo is an excellent choice. Discover our open positions and see how you can contribute to shaping the future

Mercuryo is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to providing employees with a work environment that is progressive and open-minded. Our employment philosophy is to hire the best people and empower them to do the best work of their lives. Employment decisions are based on business needs and individual merit, without regard to race, colour, religion, ethnicity, sexual orientation, nationality, marital status, gender, age, disability, veteran status, or any other characteristic protected by law. Mercuryo is also committed to providing reasonable accommodation during the application process for qualified individuals with disabilities. If you require assistance to complete your application, please contact our Talent Team.