End User Support Specialist

22 hours ago

Nicosia, Nicosia, Cyprus UpcoMinds Full time

UpcoMinds, is seeking an End User Support Specialist to join our team for a banking-sector project delivered for one of our major clients in Nicosia, Cyprus.

This role is ideal for IT professionals with hands-on end-user support experience who enjoy solving problems, interacting with users, and working in a structured enterprise / banking environment.

Key Responsibilities

  • Provide 1
    st & 2nd level End-User Support
    to internal users (on-site & remote)
  • Troubleshoot and resolve
    hardware, software
    , and
    network-related
    incidents
  • Support enterprise systems and business applications, ensuring high service availability
  • Assist users with Microsoft technologies including
    Windows OS, Microsoft 365, and Active Directory
  • Install, configure, and maintain user workstations, laptops, operating systems, and standard applications
  • Log, track, and manage incidents
    and service requests via ticketing systems
  • Escalate
    complex technical issues to higher-level support teams when required
  • Provide
    technical guidance
    and
    basic user training
    to improve productivity and self-service
  • Maintain accurate
    documentation
    for incidents, solutions, and end-user support procedures
  • Collaborate with IT teams to identify recurring issues and suggest improvements
  • Ensure compliance with IT policies, security standards, and data protection regulations (GDPR)
  • Work in
    rotational shifts
    , if required

Requirements

  • Minimum
    6 months
    of experience in IT Support / Helpdesk / End-User Support
  • Troubleshooting skills across hardware, software, and networking environments
  • Knowledge of Microsoft technologies (Windows OS, Office 365, Active Directory)
  • Understanding of networking fundamentals
  • Knowledge of virtualization technologies will be considered an advantage
  • Strong customer service orientation with analytical and problem-solving skills
  • Ability to manage customer relations and resolve issues effectively
  • Excellent verbal and written communication skills in Greek and English, both written and spoken
  • Ability to create and maintain clear technical documentation

What We Offer

  • Competitive remuneration package
  • Private health insurance
  • Free access to LinkedIn Learning
  • Continuous learning and career development opportunities within IT and consulting
  • Exposure to enterprise-level and banking technologies
  • A dynamic, collaborative, and professional working environment

About UpcoMinds

Founded in 1997 in Brussels, UpcoMinds is a reliable IT partner specializing in Project Development, Consulting, Strategic Teaming, and R&D & Innovation.

With offices in Belgium, Greece, and Cyprus, we support organizations across Europe in delivering complex, high-impact technology initiatives. Our team of 200+ professionals operates in an agile and hybrid working model.

Learn more at:

UpcoMinds is committed to creating an inclusive working environment where all employees are treated with dignity and respect. We provide equal employment opportunities to all candidates.

Our recruitment consultants will review your CV and contact you shortly. If you do not hear from us within ten (10) working days, please consider that you have not been selected for this role.

By submitting your CV, you consent to its retention in our database for two (2) years, in accordance with GDPR, for the purpose of considering your application for current or future employment opportunities.

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