Senior VIP Manager

1 day ago

Limassol, Limassol, Cyprus Change Your Monday Full time €50,000 - €60,000 per year


For our client, a leading GameTech company that focuses on all aspects of the iGaming industry, we are looking for a Senior VIP Relationship Manager (f/m/d) for a full-time position in the office in Limassol, Cyprus.

Your main tasks:

  • Own a VIP portfolio: keep close, personal relationships with top players via phone, chat, and email
  • Quickly resolve client issues by identifying root causes and
    coordinating cross-functionally with other teams to ensure timely and
    effective solutions
  • Analyze players behavior: spot churn risk and growth opportunities; tailor 1:1 offers and experiences
  • Bonus management: monitor performance/behavior and credit bonuses responsibly (think ROI, deposit uplift, NGR, ARPPU)
  • Plan and execute VIP promotions and perks, including tailored offers, exclusive events, and personalized gifts
  • Reporting: weekly updates on retention, re-deposit rate, activity days, and player satisfaction

Your requirements:

  • Experience as VIP / Relationship Manager in the iGaming industry
  • Proactive mindset, ensuring client satisfaction while driving business growth
  • Strong communication and negotiation skills
  • Analytical expertise and the ability to make data-driven decisions
  • Previous sales-agent experience is beneficial
  • Hands-on with CRM/Retention tools (e.g., Smartico, Fast Track, Optimove)
  • Excellent English language knowledge (C1+), any other European language is beneficial

Your benefits:

  • A friendly, creative team where you own your work
  • Competitive salary based on experience and impact
  • All the tools and tech you need
  • Lunch in the office
  • Performance Bonus Scheme and annual salary review

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