Head of Client Success

1 week ago

Limassol Municipality, Limassol, Cyprus paytech Full time €60,000 - €120,000 per year

Job Title:
Head of Client Success

Location:
Cyprus (on-site)

Industry:
Payment Technology

About Us:

We are a rapidly growing payment technology company delivering cutting-edge solutions to global partners. To support our expansion and strengthen client relationships, we are seeking a
Head of Client Success
who will lead the client success function, ensuring long-term client satisfaction, retention, and growth while driving operational excellence across the team.

Key Responsibilities:

  • Lead and manage the Client Success team, mentoring and developing staff to achieve high performance and engagement.
  • Define and execute the client success strategy, including client engagement, retention, and growth plans.
  • Oversee a portfolio of key client accounts, ensuring exceptional service delivery and client satisfaction.
  • Establish processes, KPIs, and reporting frameworks to track account performance, client retention, and upsell opportunities.
  • Collaborate closely with Product and Support teams to resolve escalations, implement solutions, and enhance the overall client experience.
  • Identify opportunities to expand client partnerships and drive revenue growth.
  • Represent the client voice internally, influencing product and service strategy to meet evolving client needs.

Requirements:

  • Minimum 3+ years of experience in a managerial or team lead role within account management, customer success, or client relationship management.
  • Strong background in payments, fintech, or iGaming is highly preferred.
  • Proven experience in leading and scaling high-performing client-facing teams.
  • Strategic thinker with excellent organizational, analytical, and problem-solving skills.
  • Exceptional communication, negotiation, and interpersonal skills.
  • Data-driven mindset with experience tracking client success metrics, KPIs, and satisfaction.
  • Residing in Cyprus or willing to relocate.
  • Fluency in English (written and spoken). Russian language skills are a strong plus.

What We Offer:

  • Competitive compensation package.
  • Leadership role in a growing international payment technology company.
  • Opportunity to shape and scale the Client Success function.
  • Collaborative, dynamic, and supportive work environment.

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