Front Office Professionals

7 days ago

Limassol, Limassol, Cyprus Concept 11 Limited Full time €35,000 - €45,000 per year

Join the Front Office team of a world-class 5-star Mediterranean resort in the beautiful Island of Cyprus, where exceptional guest service is at the heart of everything we do. As a Front Office Professional, you will be the face of the hotel—welcoming guests, ensuring seamless experiences, and supporting daily operations with professionalism and warmth.

Role Purpose

The purpose of this role is to deliver outstanding guest experiences from arrival to departure. You will ensure that check-in, check-out, and all guest interactions meet the resort's luxury standards while supporting smooth coordination with all operational departments.

Expectations of the Position

  • A guest-first mindset and consistently elevated service
  • A professional, polished presence that reflects a 5-star environment
  • Ability to remain calm, efficient, and solutions-focused at all times
  • Strong teamwork ethic and positive collaboration with colleagues
  • Commitment to uphold the resort's premium standards and brand values

Key Responsibilities

  • Deliver exceptional hospitality throughout the guest journey
  • Manage check-in and check-out procedures with accuracy and courtesy
  • Handle guest inquiries, requests, and concerns professionally
  • Coordinate with Housekeeping, Concierge, and other departments
  • Maintain accurate records, payments, and guest information
  • Support VIP guests and ensure personalized service
  • Uphold all company service standards and operating procedures

Tasks & Duties

Front Desk Agent

  • Welcome guests and handle check-in/check-out
  • Manage payments, billing, and reservations
  • Respond to guest inquiries (in person, phone, email)
  • Coordinate room allocations and upselling
  • Ensure accurate reporting and smooth shift handovers

Guest Relations Officer

  • Assist VIPs and provide personalized guest support
  • Manage special requests and follow up on issues
  • Coordinate with departments to ensure seamless stays
  • Promote resort services and experiences

Concierge

  • Provide information on resort facilities and local attractions
  • Arrange transportation, bookings, and excursions
  • Handle luggage assistance and guest logistics
  • Deliver prompt and accurate recommendations

Front Office Supervisor

  • Oversee daily Front Office operations and team performance
  • Handle escalated guest concerns
  • Conduct shift briefings and ensure procedural compliance
  • Support training and development of the FO team
  • Review reports, cash flow, and occupancy data

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