Back Office Officer

FXGT is a leading online trading platform offering forex, CFDs, and crypto trading with advanced technology and competitive conditions. We provide a dynamic and innovative environment for professionals looking to grow in the financial markets industry.

We are looking for a Back Office Officer to join our team Could this be you? If you enjoy working in a fast-paced environment and being a member of a goal-oriented team, then you are fit for the role Be the first applicant and apply today

The Back Office Officer is expected to work from Monday to Sunday as part of a rotating shift schedule, which includes the following shifts:

• 06:00AM-14:00PM
• 08:00AM-16:00PM
• 14:00PM-22:00PM
• 15:00PM-23:00PM
• 23:00PM-06:00AM

Job Responsibilities

• Overseeing the daily execution of tasks relating to deposits and withdrawals
• Leading the risk assessment of all transactions related to deposits, withdrawals and credits, to identify potential fraud and other related issues, and take all necessary actions
• Resolving internal and external queries in a timely and professional manner
• Preparing of various regulatory reports related to back-office/administration
• Proactively measuring and improving operational processes
• Identifying and enhancing internal procedures, systems, and controls
• Communicating with other internal departments and the Company's partners
• Providing a high level of communication and support to the Company's partners
• Taking initiative, delegating effectively, and communicating clearly to meet the department's goals
• In addition to the above duties, the employee may from time to time be required to undertake additional or other duties

Job Requirements

• University degree in Economics/Finance/Business or in a related field (preferable but not a must)
• Previous experience in a similar position will be considered as an advantage
• Good knowledge of Excel and other Microsoft Office tools
• High fluency in English with excellent written and verbal communication skills
• Capacity to work under pressure and with strict deadlines
• Good communication and monitoring skills
• Strong sense of professionalism, organizational and analytical skills
• Self-learner and highly motivated individual
• Ability to work on a rotating shift pattern (5x per week)

Employee Benefits & Perks

Compensation & Rewards

• Attractive Remuneration Package & Welcome package
• Discretionary Bonus based on both company and individual performance
• Referral Bonus for helping us grow with great talent
• 13th Salary

Daily Comforts

• Friday Team Lunches
• Daily Snacks & Beverages available in the office

Learning & Development

• Yearly Training Budget (includes Udemy membership by department)
• Ongoing Training Opportunities for professional and personal development

Time Off & Leave

• Up to 25 Days of Holiday Leave per year
• Special Leave Days for personal reasons (additional leaves on special occasions such us birthdays, weddings, condolence)
• Additional Summer Leave (June - August). During summer period June through August, Customer Experience Officer employees will receive
  0.5 extra day off in June, July & August
  if will be with us fully these months and will be working shifts.

Work-Life Balance

• Fixed-shift departments will retain their standard hours and existing flexibility
• Wellbeing initiatives and social club communities to support employees' ongoing needs, foster connection, and promote a positive workplace culture.

Parental benefits

New Fathers

• 2 extra paid days off for the birth of your child on the day of birth and the day after.

Mothers

• May leave up to 2 hours early daily, if working a full 40-hour week and child is under 16.

Family Support

• Emergency leave for school pickups.
• Attend school activities up to 2 times/year (HR must receive official invite).

Please note that due to the high volumes of applications received only shortlisted applicants will be responded to.