Risk and Payments Agent

2 days ago

Limassol, Limassol, Cyprus NDA Full time

Position: Risk and Payments Agent

Location: Limassol

Type: on-site

On behalf of our client, an industry-leading provider of high-quality turnkey solutions gaming platforms we are looking for a
Risk and Payments Agent
who will join their team in Limassol.

The company is strived to provide only the highest quality cutting-edge gaming platform, along with the know-how and full customer support service for online casino and sportsbook operators in search of a one-stop business solution. Licensed out of U.K and Malta with offices in Cyprus, and Israel.

Responsibilities:

  • Process account opening for the registered clients in accordance with KYC procedure.
  • Amend existing client accounts (i.e. valid documents, updated information)
  • Monitoring customer accounts to detect fraudulent patterns.
  • Communicate with banks and payment providers.
  • Investigating, reporting and undertaking remedial action on suspicious account transactions to protect business from financial loss.
  • Utilization of fraud and payments systems to optimize deposit conversion percentages and keep chargeback ratio within acceptable limit.
  • Reviewing and processing all withdrawal requests.
  • Contributing and ensuring compliance.
  • Resolving customer queries.
  • Interacting with other departments as necessary to meet client's needs.
  • Maintaining professionalism in all instances.
  • Liaise with management for any queried issues.

Requirements:

  • Experience is preferred but not mandatory.
  • Excellent command of the English language.
  • Attention to details and quality of work.
  • Computer literate and proficient user of Excel.
  • Able to work 24/7 shifts on rotation; – 16.00, 16.00 – 00.00, 00.00 – 08.00)

Remuneration & Benefits:

  • Career development
  • 21 days Paid Annual Leave
  • Medical Health Insurance
  • Complimentary lunch
  • Team Building Activities
  • Monetary voucher on Birthdays and additional occasions
  • Employee Discounts on a wide range of products and services (from Health & Wellness and Fitness to Beauty and Food & Beverages)
  • Referral Bonus
  • Paid Training
  • Unlimited daily snacks and beverages
  • Supportive and positive working environment

If you are interested in the position, send your CV to

Ready to take on this exciting new opportunity? Apply now and let's get in touch

D.E. Lavoro Agency Ltd is a leading Business Consultancy founded in 1999 in Limassol, Cyprus. We offer a comprehensive range of professional administration services in the immigration, migration, legal, labor, and recruitment fields.

Privacy Disclosure:
To apply for this job opportunity, you consent to provide your personal details to D.E Lavoro Agency Ltd. Your personal information will be gathered, utilized, and managed in accordance with the guidelines outlined in our Privacy Policy. Our approach to handling your personal data aligns with GDPR compliance.

Kindly note that due to the high volume of applications, only shortlisted applicants will be contacted. We appreciate your understanding. All CVs will be handled with the utmost confidentiality.

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