Customer Support Agent

7 days ago

Limassol, Limassol, Cyprus Triskel Consulting Full time €25,000 - €40,000 per year


Our client is looking for Customer Support Agents to join their growing department in the iGaming field. Shifts are from Monday to Friday rotating every week.

Responsibilities:

  • Communication with customers through live chat and e-mails.
  • Maintain prompt and empathetic attitude towards customers.
  • Acknowledge and resolve customers issues and queries.
  • Keeping up to date with products terms, offers and functions.
  • Report and escalate advanced customer queries to the relevant departments.
  • Perform first-step investigations on queries and issues.
  • 3 shift based role (Monday-Friday) 9:00 18:00, 13:00 22:00, 16:00 01:00

Requirements:

  • Previous experience in online customer support is a must
  • Proficiency in both written and verbal English, with excellent language skills.
  • Proficiency in both written and verbal German, or French or Dutch or Russian with excellent language skills.
  • Strong communication abilities, enabling effective interaction and collaboration.
  • Solid computer literacy and adept typing skills.
  • Ability to perform effectively within a multitasking work environment.

Benefits:

  • The opportunity to be a part of a dynamic and forward-thinking European company, contributing to its ongoing success.
  • Weekly Lunch
  • Gym membership allowance
  • Monthly Team Events
  • Monthly bonuses
  • No Weekends You will working Monday to Friday

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