Customer Support Specialist

ABOUT OUR COMPANY

FXIFY is a leading proprietary trading firm dedicated to excellence in the financial markets.

Established in 2023 by a team of highly skilled professionals with extensive industry and brokerage experience, FXIFY has quickly positioned itself as a leader and innovator in the prop trading industry. As one of the top proprietary trading firms, FXIFY continually expands its portfolio of product offerings, cutting-edge technology, platforms, and market expertise to achieve outstanding growth and results.

At FXIFY, we are always looking for driven individuals who are passionate about trading and finance. Whether you are an experienced trader, a quantitative researcher, a marketing executive, or a graphic designer with a love for the industry and a desire to spread the word, we offer exciting opportunities to grow and succeed worldwide.

FXIFY is looking for a
Customer Support Specialist
to join our international team of talented individuals.

Tasks

As a Customer Support Specialist, you will be a part of the team focusing on enhancing the client experience through offering high quality assistance and support.

In more detail, the Customer Support Specialist will be responsible to resolve customer inquiries, including:

1. Communicating to and educating customers regarding our products,

2. Identifying, analyzing and resolving customer needs and inquiries.

3. Working in a timely and professional manner, through various platforms of communication.

4. Troubleshoot issues and provide solutions. Escalate issues to the appropriate international or local teams, to ensure the client's needs have been met.

5. Update clients' information and/or statuses accordingly, following their request.

6. Gather Customer Feedback and assist Company's growth.

7. Raise flags to appropriate departments, if recognizing a universal issue and/or a complex unresolved one. This can include customer concerns to the team leader and/ or other support teams the issue may be related to.

8. Recognize and raise flags when there is a recurring problem, inferior process, or outdated procedures.

9. Keep consistent and accurate customer records by timely updating the CRM.

10. Keep up to date with industry related best practices, which may be relevant to your role.

11. Perform other ad hoc tasks assigned by the Operations or customer support manager.

Requirements

WE ARE LOOKING FOR PEOPLE WHO HAVE

1. Minimum of 1 year of experience in a customer service-related role.

2. Knowledge and experience in FX will be considered as an advantage.

3. Bachelor's degree in business administration or related field relating to the financial markets or the finance sector, will be considered as an advantage.

4. Excellent knowledge of English Language. Any other language will be considered as an advantage.

5. Excellent communication and problem-solving skills.

6. A collaborative mindset and a readiness to help wherever needed.

7. A quick ability to learn and adapt to new tasks and environments.

Success in this role comes to those who are proactive, take initiative, and actively seek opportunities to contribute and make a positive impact.

Benefits

WE WILL OFFER

The successful candidate will enjoy:

1. Dynamic
   career growth
   in a dynamic and fast-growing global company.

2. Competitive Remuneration
   Package, including performance based financial rewards, in the form of Performance Bonuses and Employee Stock Options,

3. Improved
   Work-Life Balance
   , in the form of flexibility in working hours,

4. Enhanced
   Health and Wellness Programs
   that include medical Insurance coverage and wellbeing allowance.

5. Ongoing
   Development opportunities
   ,

6. Loyalty Benefits
   Program,

7. Birthday Celebrations
   , including paid time off and a Birthday gift,

8. Team Bonding Opportunities
   ,

9. Collaborative and innovative
   work environment
   .

Whether you are starting your career or looking to advance it, we offer numerous opportunities to gain hands-on experience, participate in exciting projects, and achieve excellence at every stage.

We are very excited to meet you and discuss how you can contribute to the success of the Company