Customer Support Specialist

1 day ago

Limassol Municipality, Limassol, Cyprus BridgerPay Full time €35,000 - €45,000 per year

BridgerPay is the first-ever payment operations platform designed to automate every payment flow through a modular, Lego-like interface. Our codeless, agnostic, and unified software enables any business to scale payments, uncover real-time insights, and drive revenue,  without writing a single line of code. Operating across 4 continents and supporting 30+ currencies, BridgerPay is building the backbone of global online payments.

About the Role

Join our exceptional Support Specialist Team and play a pivotal role in delivering top-tier customer satisfaction through exceptional technical and non-technical support. This position demands a customer-centric mindset, robust problem-solving abilities, and effective communication within our dynamic and evolving environment.

Main Duties & Responsibilities

  • Respond to customer queries in a timely and accurate way via email or chat.
  • Identify customer needs and help customers use specific features.
  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users).
  • Update our internal databases with information about technical issues and useful discussions with customers.
  • Monitor customer complaints and reach out to provide assistance.
  • Share feature requests and effective workarounds with team members.
  • Inform customers about new features and functionalities.
  • Follow up with customers to ensure their technical issues are resolved.
  • Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved.
  • Assist in training junior Customer Support Representatives.
  • Immediately escalating serious complaints or issues that you are not equipped to deal with.
  • Liaising with colleagues or managers to find the best solutions to customers' issues.
  • Maintain adherence to organizational security policies and procedures.
  • Ensure proper handling of confidential and internal data.

Skills & Qualifications

  • Experience as a Customer Support Specialist or similar CS role.
  • Familiarity with our industry is a plus.
  • Excellent communication and problem-solving skills.
  • Multi-tasking abilities.
  • Patience when handling tough cases.
  • The flexibility to adjust work schedule, when required.
  • Superb written and verbal communication skills.
  • Bachelor's degree in a relevant field, such as Computer Science or Information Technology, is preferred.
  • Relevant certifications are a plus.
  • Fluent in English.

Soft Skills

  • Excellent communication skills, with the ability to effectively interact with customers and cross-functional teams.
  • Strong problem-solving abilities and a detail-oriented mindset.
  • Ability to work independently and manage multiple priorities in a fast-paced environment.
  • Proactive attitude and willingness to learn and adapt to new technologies and integration methods.

BridgerPay offers:

  • Competitive salary.
  • Breakfast, lunch allowance & birthday day-off.
  • Private medical insurance.
  • ESOP (Employee Share Option Plan).
  • Career growth & development opportunities.
  • Modern office in Limassol with pool, snacks, and team events.
  • Employee Referral Programme.

All applications will be treated with strict confidentiality, and only shortlisted candidates will be contacted.

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