Customer Support Specialist
2 months ago
As a Support Specialist at our company, you will be responsible for the efficient handling of customer inquiries and providing exceptional support to ensure customer satisfaction. Your duties will include processing incoming requests, answering customer questions, providing product consultations, managing customer requests, and administering customer accounts on our platform.
Responsibilities:
- Process incoming requests from customers promptly and accurately.
- Answer customer questions and resolve problems effectively to ensure a positive customer experience.
- Provide product consultations to customers and assist them in understanding our offerings.
- Manage customer requests efficiently, ensuring timely resolutions and follow-ups
- Administer customer accounts on our platform, ensuring accurate and up-to-date information.
Requirements:
- Proficient PC user with the ability to navigate software systems efficiently.
- Understanding of API principles and experience working with API integrations.
- Fluent in English and Russian with B2 level or higher, both written and verbal.
- Strong communication and interpersonal skills to interact effectively with customers and internal teams.
- Ability to multitask, prioritize workload, and work independently with minimal supervision.
We offer:
- Competitive remuneration
- Remote position
- 2/2 shifts (can discuss)
- Opportunities for professional growth
If you are a proactive and customer-oriented individual with the required skills and experience, we encourage you to apply for the Support Specialist position and join our dynamic team.
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