Customer Support Officer

2 weeks ago

Limassol, Cyprus BlackBull Markets Full time

BlackBull Markets, a multi-awarded broker, is looking for a Customer Support Officer. You will be a part of the team on both the front & back line for client support inquiries across our various communication channels, working with our growing global client base. The ideal candidate will be professional, polite, team-player, and able to quickly identify and resolve inquires while thinking on the go.

Duties & Responsibilities

  • Providing new clients support in relation to account onboarding
  • Providing existing clients with ongoing support in relation to the operation of their account
  • Ensuring appropriate delivery of communications to new and existing clients
  • Managing website live chat, phone and email communication channels when needed.
  • Perform Back Office duties as required and update Customer records.
  • Ensure that all duties are performed in line with the necessary KYC, AML, and due diligence controls.

Requirements

  • University Degree in Economics/Finance/Business or in a related field
  • Practical knowledge of/ or interest in foreign exchange, derivatives trading, investing, or the financial markets
  • Client focused with the ability to foster good relationships
  • Ability to take instructions, learn concepts quickly and apply those in a practice setting
  • Excellent relationship management skills
  • Strong interpersonal, communication and presentation skills
  • Multitask
  • Strong knowledge on Microsoft Office
  • Excellent command in English language (written and verbal) is a must
  • CYSEC Advanced certification will be considered as an advantage

Benefits & Perks

  • Remuneration package based on industry startards.
  • Discretionary yearly bonuses.
  • 25 days paid leave annually.
  • Modern offices by the sea (Front line)
  • Participation in company’s medical insurance scheme.
  • Lunch at work on a weekly basis
  • A rapidly growing team, with importance placed on culture and team building.
  • Industry-specific training if interested to know more about the business.
  • Multiple opportunities for training, growth, personal and professional development.
  • Possibilties for travelling between our other office locations around the world.
  • Working hours are 08:00-17:00 or 07:00-16:00 with an hour lunch break (no shifts) Monday- Friday. 
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