Customer Technical Support Manager

2 weeks ago

Limassol, Limassol, Cyprus Antelope Systems Full time

Customer Support Manager

Antelope suite of products streamlines all the operation and reporting of your business, making complicated and time-consuming operations a thing of the past. With Antelope's CRM, Tracking and VOIP combined into one smart interface, giving you instant access to all the information you need to maximize your ROI.

We are looking for a talented and ambitious individual to manage our Support team.

Requirements:

  • Native English speaker level is a must
  • 2+ years' experience in managing customer support team with online B2B companies
  • Strong communication skills
  • Excellent computer skills; savvy with new CRM programs and MS Office (Excel)
  • Excellent attention to detail; accurate and efficient with data entry
  • Devoted to give excellent customer care
  • Ability and eagerness to learn new systems, tools and processes
  • Customer Support soft skills
  • Prior experience working at a help desk and IT knowledge
  • Strong leadership and management skills, with the ability to motivate and inspire team members

Duties:

  • Monitor, research and resolve Technical issues in a timely manner while efficiently responding to requests

via ticketing system, Skype, email, Slack and phone

  • Develop and implement customer service policies, procedures, and best practices to enhance the overall support experience
  • Provide coaching, guidance, and training to support representatives to improve performance and achieve service goals
  • Keep up to date with our evolving technology and be proactive in resolving issues
  • Take initiative in improving the team, improving the customer experience and your skill-set

Benefits:

  • Medical Insurance
  • Parking
  • Lunch and daily snacks
  • Dynamic environment with opportunity for career development
  • Great office location by the sea

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