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Global Retention Manager
2 weeks ago
As a Global Retention Manager based in Cyprus, your responsibilities may include:
- Developing and implementing strategies to retain customers on a global scale.
- Analyzing customer data and feedback to identify trends and areas for improvement.
- Collaborating with marketing and sales teams to optimize customer retention efforts.
- Monitoring key performance indicators related to customer retention and implementing adjustments as needed.
- Conducting market research to stay informed about competitive landscape and best practices.
- Building relationships with customers to enhance loyalty and satisfaction.
- Providing leadership and guidance to a team of retention specialists.
- Creating reports and presentations to communicate retention strategies and results to senior management.
This role requires strong communication skills, analytical thinking, and a deep understanding of customer behavior and satisfaction.
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