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Customer Service Representative

1 month ago

Nicosia, Nicosia, Cyprus Cross Border Talents Full time

Job Title: Customer Service Support Agent

Location: Cyprus

Company Overview: Cross Border Talents is a dynamic and growing company that provides exceptional customer service and support to our international clientele. Our company offers a vibrant working environment, professional growth opportunities, and a range of benefits to ensure our employees thrive both personally and professionally.

Job Description: We are seeking a dedicated and enthusiastic Customer Service Support Agent who is fluent in German to join our team in Cyprus. As a Customer Service Support Agent, you will be the first point of contact for our German-speaking customers, providing them with top-notch service and support.

Key Responsibilities:

  • Responding to customer inquiries via phone, email, and chat in a timely and professional manner
  • Resolving customer issues and complaints with empathy and efficiency
  • Providing product information and guidance to customers
  • Maintaining accurate records of customer interactions and transactions
  • Collaborating with other departments to resolve complex issues
  • Continuously improving knowledge of company products and services

Requirements:

  • Fluency in German and English (both written and spoken)
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities and attention to detail
  • Ability to work independently and as part of a team
  • Previous experience in customer service is a plus
  • Proficiency in Microsoft Office Suite and CRM systems

Benefits:

  • Competitive salary and performance-based bonuses
  • Relocation assistance and support for international candidates
  • Comprehensive training and ongoing professional development
  • Health and wellness programs
  • Paid vacation and holidays
  • Opportunities for career advancement within the company
  • A vibrant and multicultural work environment in a beautiful location

How to Apply: If you are a motivated individual with a passion for customer service and a desire to work in a dynamic international environment, we would love to hear from you.