Customer Service Support Agent

2 weeks ago


Nicosia, Nicosia, Cyprus Cross Border Talents Full time
Customer Service Support Agent (German Speaker)

Company Overview:

Cross Border Talents is a dynamic and growing company that provides exceptional customer service and support to our international clientele. Based in Cyprus, we offer a vibrant working environment, professional growth opportunities, and a range of benefits to ensure our employees thrive both personally and professionally.

Job Description:

We are seeking a dedicated and enthusiastic Customer Service Support Agent who is fluent in German to join our team. As a Customer Service Support Agent, you will be the first point of contact for our German-speaking customers, providing them with top-notch service and support.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner
  • Resolve customer issues and complaints with empathy and efficiency
  • Provide product information and guidance to customers
  • Maintain accurate records of customer interactions and transactions
  • Collaborate with other departments to resolve complex issues
  • Continuously improve knowledge of company products and services

Requirements:

  • Fluency in German and English (both written and spoken)
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities and attention to detail
  • Ability to work independently and as part of a team
  • Previous experience in customer service is a plus
  • Proficiency in Microsoft Office Suite and CRM systems

Benefits:

  • Competitive salary and performance-based bonuses
  • Relocation assistance and support for international candidates
  • Comprehensive training and ongoing professional development
  • Health and wellness programs
  • Paid vacation and holidays
  • Opportunities for career advancement within the company
  • A vibrant and multicultural work environment in a beautiful location

At Cross Border Talents, we value our employees and strive to create a positive work environment that promotes growth and development. If you are a motivated individual with a passion for customer service and a desire to work in a dynamic international environment, we would love to hear from you.



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