Customer Service Support Agent
2 weeks ago
Company Overview:
Cross Border Talents is a dynamic and growing company that provides exceptional customer service and support to our international clientele. Based in Cyprus, we offer a vibrant working environment, professional growth opportunities, and a range of benefits to ensure our employees thrive both personally and professionally.
Job Description:
We are seeking a dedicated and enthusiastic Customer Service Support Agent who is fluent in German to join our team. As a Customer Service Support Agent, you will be the first point of contact for our German-speaking customers, providing them with top-notch service and support.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner
- Resolve customer issues and complaints with empathy and efficiency
- Provide product information and guidance to customers
- Maintain accurate records of customer interactions and transactions
- Collaborate with other departments to resolve complex issues
- Continuously improve knowledge of company products and services
Requirements:
- Fluency in German and English (both written and spoken)
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Ability to work independently and as part of a team
- Previous experience in customer service is a plus
- Proficiency in Microsoft Office Suite and CRM systems
Benefits:
- Competitive salary and performance-based bonuses
- Relocation assistance and support for international candidates
- Comprehensive training and ongoing professional development
- Health and wellness programs
- Paid vacation and holidays
- Opportunities for career advancement within the company
- A vibrant and multicultural work environment in a beautiful location
At Cross Border Talents, we value our employees and strive to create a positive work environment that promotes growth and development. If you are a motivated individual with a passion for customer service and a desire to work in a dynamic international environment, we would love to hear from you.
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