Polish Financial Services Expert

7 days ago

Limassol, Limassol, Cyprus beBee Careers Full time

Emerald Zebra is currently seeking a highly skilled and customer-focused Polish-speaking Customer Support Representative to join their team in Limassol, Cyprus.

About the Role

This exciting opportunity offers an ideal combination of client care and innovation. As a key member of our team, you will be the first point of contact for prospective and existing clients, delivering exceptional service while resolving queries efficiently and professionally.

Responsibilities:
  • Provide outstanding support to clients via live chat, email, and phone in both English and Polish.
  • Quickly assess customer needs and deliver effective, timely solutions with a professional and proactive approach.
  • Identify opportunities to enhance the customer experience and contribute to business growth.
  • Work collaboratively with cross-functional teams to ensure clients receive well-rounded and accurate responses.
  • Stay up-to-date with financial markets, trading products (including CFDs), and platform functionality.
  • Assist with translations and content proofreading to support quality across multilingual platforms.
Requirements
  • Native in Polish and fluent in English (additional Spanish or Portuguese is a plus).
  • Passionate about customer service and problem-solving.
  • Strong communication and interpersonal skills with a client-first mindset.
  • Eager to learn about financial markets, forex, commodities, and cryptocurrencies.
  • Team-oriented and open to collaboration in a multicultural environment.
  • Detail-oriented with strong analytical thinking and tech proficiency (MS Office).
  • Prior experience in customer service or financial institutions is preferred but not required.
Working Hours and Benefits

We offer a competitive salary with performance-based bonuses, private health insurance, fitness membership allowance, birthday leave, and study support. We also provide opportunities for career progression within a global organization.

The working hours are shift-based, with two schedules: 08:00-16:00 and 15:00-23:00 (rotating weekly). You will have one Saturday off per month, and occasional work on public holidays (compensated with double pay).

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