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Native German Speaker Customer Support Specialist in Larnaca

1 month ago

Larnaca, Larnaka, Cyprus Cross Border Talents Full time

**Customer Support Opportunity**

We are seeking a highly skilled Native German Speaker to join our Customer Support team in Larnaca. As a key member of our team, you will be responsible for providing exceptional customer service to our clients.

Key Responsibilities:

  • Assist customers with inquiries and issues via phone, email, and chat, providing timely and accurate information regarding banking products and services.
  • Resolve customer complaints and concerns in a professional and courteous manner.
  • Build strong relationships with customers by understanding their needs and providing tailored support.
  • Identify areas for improvement in customer support processes and provide feedback to enhance service quality.
  • Maintain accurate records of customer interactions and transactions in the system.

Requirements:

  • Native-level fluency in German and B2 proficiency in English.
  • Strong communication and interpersonal skills, with a focus on customer service.
  • Previous experience in customer support or a similar role, preferably in the banking sector.
  • Ability to work flexible hours, including weekends, as required by the shift schedule.
  • Proficiency in using CRM systems and other relevant software.

Benefits:

  • Competitive salary package.
  • Opportunity to develop your skills in a dynamic banking environment.
  • Supportive team culture with a focus on customer satisfaction.