Forex Customer Support Professional

2 days ago

Limassol, Limassol, Cyprus beBeeCustomerSupport Full time
Customer Support Specialist

We are seeking a highly skilled Customer Support Specialist to join our team in Limassol.

This is an exciting opportunity to work with a dynamic company and contribute to the success of our customer-focused organization.

As a Customer Support Specialist, you will be responsible for providing exceptional service to our clients via phone, email, and live chat.

Your primary goal will be to ensure that our clients receive timely and professional assistance with their queries and concerns.

  • Main Responsibilities:
  • Provide top-tier customer support to clients regarding forex trading, accounts, and transactions via phone, email, and chat.
  • Address customer inquiries, concerns, and issues promptly and professionally.
  • Troubleshoot and resolve forex-related issues, including account inquiries, transaction issues, platform navigation, and trade execution.
  • Document customer interactions and maintain accurate records in our CRM system.
  • Collaborate with internal teams to escalate complex trading or platform issues and ensure swift resolution.
  • Assist clients with information about forex products, platform usage, account management, deposits, withdrawals, and other related services.
  • Follow company policies, industry regulations, and compliance standards to ensure a high level of service and legal adherence.
Requirements:
  • Fluency in Spanish and English (both written and spoken) is required.
  • Previous experience in customer service, support, or a related field within the financial or forex services industry.
  • Excellent verbal and written communication skills, with the ability to explain complex concepts in simple terms.
  • Strong problem-solving and critical-thinking abilities, especially in the context of financial transactions, forex trading platforms, and account management.
  • Ability to manage multiple customer interactions simultaneously and prioritize tasks effectively in a high-paced environment.
  • Proficiency in using customer support software, CRM systems, and communication tools.
Benefits:
  • A competitive salary package.
  • A monthly allowance towards gym membership or health insurance coverage.
  • Additional personal leave time.
  • Complimentary meals and refreshments.
  • Career growth opportunities and a supportive environment.

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