German Speaking Customer Support Specialist

2 days ago

Limassol, Limassol, Cyprus beBeecustomer Full time
Customer Success Officer

We are seeking a highly skilled Customer Success Officer to join our team. As a Customer Success Officer, you will be responsible for ensuring that our clients receive exceptional service and support.

Your primary focus will be on assisting clients worldwide through live support, handling customer requests via chats and emails in different languages, and providing timely responses to client inquiries. You will also be responsible for maintaining accurate client records, demonstrating impeccable telephone etiquette, and managing back-office queries.

In this role, you will have the opportunity to work with various departments to resolve issues, provide support and troubleshooting on Libertex and MT4 Trading Platforms, and liaise with the Compliance Officer regarding complaints and approval of accounts. Additionally, you will be responsible for promoting available products and services to clients, developing and maintaining excellent relationships with prospective and existing clients, and contributing to team efforts by achieving targeted results.

Requirements:
  • Native or fluent in German (C1 level) with strong proficiency in both written and spoken communication, as well as English fluency (B2).
  • Degree in Business Studies or any other related field.
  • Previous experience in a similar position will be considered as a major advantage.
  • Excellent spoken and written communication skills.
  • Ability to work efficiently under pressure.
  • Excellent computer skills (Microsoft Excel and Word).
  • Knowledge of MetaTrader platforms will be considered as an advantage.
  • Ability to work rotational shifts from 09:00 to 18:00, 10:00 to 19:00, and 12:00 to 21:00.
Benefits:
  • 24 working days annual leave.
  • Comprehensive Global Medical Insurance Plan, with coverage for the employee and their immediate family from day one.
  • Udemy Business unlimited membership.
  • Company discount card with access to various goods and services.
  • Corporate events and team-building activities.
  • Professional and personal development opportunities in a fast-growing environment.

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