Chief Engagement Officer

2 days ago

Limassol, Limassol, Cyprus beBeePlayerRelationship Full time
Key Leadership Role

An esteemed international iGaming solutions provider is seeking a seasoned professional to lead its teams in Limassol and Larnaca.

This leadership position focuses on player engagement, ensuring strict adherence to regulatory requirements across multiple jurisdictions.

Responsibilities include:

  • Leading and managing the Player Relationship team to deliver outstanding service through various communication channels.
  • Maintaining strict compliance with Responsible Gaming obligations, specifically tailored actions for UK jurisdictions, including safer gambling messaging, risk monitoring, and escalation procedures.
  • Overseeing VIP player management under non-UK jurisdictions, engaging high-value players with tailored communication strategies while respecting compliance requirements.
  • Managing and optimizing player communication automations, encompassing CRM campaigns, chatbot workflows, and digital engagement tools.
  • Handling complex and sensitive player cases, including RG escalations, VIP complaints, and cross-departmental issues.
  • Collaborating closely with Compliance, Payments, and Marketing teams to ensure a unified approach that aligns with company policies.
  • Analyzing team performance and player behavior data, generating actionable insights for senior management.
  • Identifying automation and AI opportunities to improve player journey efficiency.
  • Coaching and mentoring the team, promoting a culture of responsibility, compliance, and player protection.
  • Overseeing scheduling and workforce planning for adequate coverage across all player contact channels.

Requirements:

  • A minimum of 2 years experience in managing teams within a Player Relationship/VIP/Customer Support function in the iGaming industry.
  • Strong knowledge of Responsible Gaming practices, particularly jurisdiction-specific requirements (especially UKGC and MGA).
  • Familiarity with Microsoft tools, CRM systems, automation tools, and chatbot technologies.
  • Excellent analytical skills, with the ability to interpret data and present clear insights.
  • Strong people management skills with a focus on coaching, motivation, and conflict resolution.
  • iGaming experience focused on regulated jurisdictions required.
Benefits
  • Career development opportunities within an expanding international business.
  • Health insurance.
  • Paid training.
  • Company-provided lunch & snacks.

Working hours: Monday to Friday, 09:00 - 17:00. Location: Limassol and Larnaca.

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