Exceptional Onboarding Experience Leader

15 hours ago


Limassol, Limassol, Cyprus beBeeClientOnboardingManager Full time
Job Title:

Global Client Onboarding Manager

About the Role:

The Global Client Onboarding Manager is a key position in our organization, responsible for providing an exceptional and compliant experience for clients across various regions.

This role oversees a dynamic team spread across four offices and is accountable for ensuring onboarding performance, quality assurance, operational excellence, and collaboration across different functions.

  • Manage and lead the global Client Onboarding team, including Cyprus and three additional international offices.
  • Oversee daily operations and team performance ensuring SLA's and KPI's are met.
  • Build and maintain a strong client onboarding experience through company systems and platforms (Salesforce, internal admin tools and emerging automation solutions)
  • Collaborate closely with Compliance, Risk, Product and Support teams to ensure onboarding process are effective, compliant and scalable.
  • Conduct regular Quality Assurance checks and drive a culture of accountability and continuous improvement.
  • Report on onboarding performance, client satisfaction and operational metrics to senior leadership.
  • Lead onboarding initiatives that support strategic business goals such as reducing time to account opening.
  • Support tool development by identifying automation opportunities and collaborating with internal tech teams and vendors
  • Train, coach and develop onboarding team members globally, ensuring consistent knowledge performance, and alignment with regulatory requirements.
  • Manage complex client escalations during onboarding in partnership with internal teams.
  • Recommend and implement process changes to improve efficiency, compliance and customer experience
Requirements:
  • Proven leadership experience managing teams
  • 5 years in a client onboarding, KYC/AML, or operational leadership role within financial services or fintech
  • Comprehensive knowledge of onboarding tools and workflows, including expertise in CRM systems and mainstream EV and IDV providers.
  • Experience working with or implementing automation and process transformation.
  • Strong understanding of KYC/AML and customer due diligence frameworks
  • Demonstrated ability to deliver on KPIs and continuously improve performance and customer outcomes
  • Strong cross functional collaboration skills, particularly with Compliance, Product, Risk, and Customer Support
  • Excellent Communication and Stakeholder management skills
  • Ability to live the values
  • Committed to ongoing learning and development
Benefits:
  • Competitive salary structure including company bonus scheme
  • Genuinely collaborative and friendly culture
  • Flexible and hybrid working
  • Remote working option - work from anywhere for up to 6 weeks per year
  • Ongoing personal development & learning opportunities
  • 3 paid volunteering days per year & Workplace Giving Program
  • Periodic recognition and reward programs for outstanding performance and achievements
  • Frequent events and celebrations
  • Comprehensive medical insurance with coverage for your healthcare needs
  • Pension fund
  • Employee Assistance Program & Wellbeing Initiatives
  • Convenient and cozy office located near the Limassol Municipal Garden
More Info:

We are a regulated online Forex and CFD trading platform. With the scale of a global fintech and the agility of a start-up, we arm our clients with everything they need to take on the global markets with confidence.



  • Limassol, Limassol, Cyprus beBeeClientOnboarding Full time

    Job Description">We are seeking an experienced Client Onboarding Officer to join our team. The successful candidate will be responsible for providing exceptional client onboarding experiences by reviewing, verifying and approving new accounts.The Client Onboarding Officer will have two main responsibilities: ensuring the accurate creation of client accounts...

  • Onboarding Strategist

    15 hours ago


    Limassol, Limassol, Cyprus beBeeClient Full time

    Join our team as a Onboarding & Client Portal Product Manager to contribute to the growth and success of our globally regulated Australian broker.This is an exciting opportunity for a product management professional to develop and execute strategies to streamline the client onboarding process and enhance the overall user experience within our Client Portal....


  • Limassol, Limassol, Cyprus FP Markets Full time

    FP Markets Group of Companies is a well-established globally regulated Australian broker offering traders access to CFDs across Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Full-Time Onboarding & Client Portal Product Manager to join our team - a certified Great Place to Work.This is a hands-on product...


  • Limassol, Limassol, Cyprus FP Markets Full time

    FP Markets Group of Companies is a well-established globally regulated Australian broker offering traders access to CFDs across Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Full-Time Onboarding & Client Portal Product Manager to join our team - a certified Great Place to Work.An Onboarding & Client Portal...


  • Limassol, Limassol, Cyprus beBeeProduct Full time

    Product Manager OnboardingWe are looking for a Product Manager to join our team in driving the strategy, development and optimisation of our onboarding journey and client portal experience.This is a hands-on role that requires collaboration with business, technology, compliance and operations teams to deliver seamless and efficient account creation and...


  • Limassol, Limassol, Cyprus beBeeDesigner Full time

    Design Lead OpportunityJoin a vibrant and dynamic organization that fosters innovation and excellence. We're seeking an experienced UX Designer to lead our design efforts, mentor team members, and drive meaningful design improvements.We thrive on progress and are passionate about harnessing technology's potential to drive market-leading solutions for our...


  • Limassol, Limassol, Cyprus beBeeRestaurant Full time

    Establish a positive and responsible work environment as a Restaurant Manager in Limassol, Cyprus. We are seeking dynamic professionals to lead our team of hospitality experts.Key Responsibilities:Lead by example, guiding your team to provide exceptional service and high-quality products.Ensure seamless shift operations, maintaining brand standards and...


  • Limassol, Limassol, Cyprus beBeeLeadership Full time

    Senior HR DirectorAt our organization, we're seeking an exceptional Senior HR Director to spearhead strategic initiatives and drive business growth. This is a pivotal opportunity for a seasoned professional to lead the development of people-centric policies, practices, and programs that foster a high-performance culture.


  • Limassol, Limassol, Cyprus beBeeSuccess Full time

    Customer Success Officer Job Description">At our organization, we are seeking a highly skilled Customer Success Officer to join our team. The ideal candidate will be responsible for providing exceptional customer service, ensuring seamless support and resolving any issues that may arise.This role is perfect for someone who is passionate about delivering...


  • Limassol, Limassol, Cyprus beBeeFintech Full time

    Join Our Dynamic Team!We are seeking a highly motivated and organized individual to join our team as an Intern. This is an excellent opportunity for recent graduates to gain valuable experience, develop their skills, and contribute to the growth of our company.About UsWe are a leading global broker with over two decades of experience in the financial...