Exceptional Onboarding Experience Leader

15 hours ago

Limassol, Limassol, Cyprus beBeeClientOnboardingManager Full time
Job Title:

Global Client Onboarding Manager

About the Role:

The Global Client Onboarding Manager is a key position in our organization, responsible for providing an exceptional and compliant experience for clients across various regions.

This role oversees a dynamic team spread across four offices and is accountable for ensuring onboarding performance, quality assurance, operational excellence, and collaboration across different functions.

  • Manage and lead the global Client Onboarding team, including Cyprus and three additional international offices.
  • Oversee daily operations and team performance ensuring SLA's and KPI's are met.
  • Build and maintain a strong client onboarding experience through company systems and platforms (Salesforce, internal admin tools and emerging automation solutions)
  • Collaborate closely with Compliance, Risk, Product and Support teams to ensure onboarding process are effective, compliant and scalable.
  • Conduct regular Quality Assurance checks and drive a culture of accountability and continuous improvement.
  • Report on onboarding performance, client satisfaction and operational metrics to senior leadership.
  • Lead onboarding initiatives that support strategic business goals such as reducing time to account opening.
  • Support tool development by identifying automation opportunities and collaborating with internal tech teams and vendors
  • Train, coach and develop onboarding team members globally, ensuring consistent knowledge performance, and alignment with regulatory requirements.
  • Manage complex client escalations during onboarding in partnership with internal teams.
  • Recommend and implement process changes to improve efficiency, compliance and customer experience
Requirements:
  • Proven leadership experience managing teams
  • 5 years in a client onboarding, KYC/AML, or operational leadership role within financial services or fintech
  • Comprehensive knowledge of onboarding tools and workflows, including expertise in CRM systems and mainstream EV and IDV providers.
  • Experience working with or implementing automation and process transformation.
  • Strong understanding of KYC/AML and customer due diligence frameworks
  • Demonstrated ability to deliver on KPIs and continuously improve performance and customer outcomes
  • Strong cross functional collaboration skills, particularly with Compliance, Product, Risk, and Customer Support
  • Excellent Communication and Stakeholder management skills
  • Ability to live the values
  • Committed to ongoing learning and development
Benefits:
  • Competitive salary structure including company bonus scheme
  • Genuinely collaborative and friendly culture
  • Flexible and hybrid working
  • Remote working option - work from anywhere for up to 6 weeks per year
  • Ongoing personal development & learning opportunities
  • 3 paid volunteering days per year & Workplace Giving Program
  • Periodic recognition and reward programs for outstanding performance and achievements
  • Frequent events and celebrations
  • Comprehensive medical insurance with coverage for your healthcare needs
  • Pension fund
  • Employee Assistance Program & Wellbeing Initiatives
  • Convenient and cozy office located near the Limassol Municipal Garden
More Info:

We are a regulated online Forex and CFD trading platform. With the scale of a global fintech and the agility of a start-up, we arm our clients with everything they need to take on the global markets with confidence.

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