Onboarding & Client Portal Product Manager

FP Markets Group of Companies is a well-established globally regulated Australian broker offering traders access to CFDs across Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Full-Time Onboarding & Client Portal Product Manager to join our team - a certified Great Place to Work.

This is a hands-on product role driving the strategy, development, and optimization of our onboarding journey and client portal experience. You will collaborate across business, technology, compliance, and operations teams to deliver seamless and efficient account creation and management processes, supporting our growth and customer satisfaction in the fintech and trading space.

Reporting to: Head of Operations

• Define and articulate the vision, strategy, and roadmap for client onboarding and client portal products in alignment with business goals.
• Develop and execute a comprehensive onboarding strategy underpinned by a strong product vision, clear outcomes (OKRs), and an aligned product roadmap focused on user experience, efficiency, conversion optimization, and retention.
• Oversee the full product lifecycle, from ideation and planning through to delivery, launch, and iteration.
• Analyse and improve the user journey throughout the onboarding process, from registration to account activation and general account management.
• Identify and address pain points in the onboarding funnel to increase conversion rates and reduce time-to-activation.
• Ensure seamless integration with KYC/AML systems, payment gateways, and other relevant platforms.
• Work closely with engineering, compliance, sales, operations, and marketing to ensure alignment and successful product delivery.
• Prioritise new features and enhancements for the onboarding process and client portal based on user feedback, business goals, and industry best practices.
• Monitor and optimise existing onboarding flows and processes to ensure optimal performance, efficiency, and regulatory compliance.
• Stay up-to-date on evolving KYC/AML and account management regulations and ensure all processes remain compliant.
• Track and report on key KPIs and OKRs, such as conversion rates, activation time, customer satisfaction, and retention.
• Provide regular updates and insights to stakeholders on product progress, performance, and strategic direction.

• Proven experience in Product Management, with a strong track record of delivering measurable business outcomes in onboarding, account management, or client portal products within the Trading, Brokerage, or Fintech sectors.
• Deep understanding of the client onboarding process, including KYC/AML procedures, and the ability to translate regulatory and business needs into customer-centric solutions.
• Solid experience in optimising user journeys and driving conversion improvement.
• Strong understanding of platform integrations with KYC/AML, CRM, and payment systems.
• Excellent analytical, problem-solving, and market research skills.
• Exceptional interpersonal, communication, and stakeholder management abilities.
• Experience working with cross-functional teams in a fast-paced, agile environment.
• Degree-level education in Business, Finance, Computer Science, or a related field.
• Experience in Brokerage/Trading onboarding processes is a plus but not required.

• Customer-focused mindset with attention to delivering excellent user experience.
• Strategic thinker with the ability to execute tactically.
• Strong organisational and prioritisation skills, able to manage multiple initiatives effectively.
• Adaptability and resilience in a dynamic, high-paced environment.
• Excellent collaboration skills and ability to work effectively with diverse teams.

• A multicultural and collaborative team with a strong product-driven culture.
• Opportunity to lead impactful initiatives in a global fintech company.
• Continuous learning and professional development support.
• Competitive salary, performance bonuses, and regular reviews.
• Flexible working hours and hybrid/remote options.
• Wellness and mental health support programs.
• Medical insurance, pension fund, and other corporate benefits.

• Interview with People Function member (30–45 min) – culture fit and motivation.
• Interview with Head of Operations (1 hour) – domain expertise and business alignment.
• Product case study (3 days) – develop and present a solution to a real-world onboarding or client portal challenge.
• Final interview with internal consultant (45 min) – strategic thinking and collaboration.

Join us and help deliver seamless onboarding and client experiences powering global trading solutions