Customer Success Professional
7 days ago
Are you a strategic and analytical thinker with a customer-first mentality?
We are seeking an experienced Customer Success Supervisor to join our team at Emerald Zebra, a pioneering Fintech group revolutionizing payment practices. As a key member of our organization, you will play a crucial role in ensuring that our clients' customers achieve their desired outcomes while maximizing the value they receive from our products and services.
This position focuses on building and maintaining strong relationships with key accounts, driving customer satisfaction, and fostering growth. Through strategic planning and collaboration with internal teams, you will guide customers through their journey, from onboarding and adoption to retention and expansion.
Some of the responsibilities of this role include:
- Strategic Customer Relationship Management
- Customer Onboarding and Adoption
- Feedback, Improvement, and Innovation
- Retention and Expansion
- Strategic Reporting and Analysis
To be successful in this position, you should have:
- Bachelor's degree in Business Administration, Marketing, Communications, or a related field
- Proven track record in a customer-facing role, ideally within the FinTech or technology sector
- Excellent communication and interpersonal skills, capable of engaging effectively with stakeholders at all levels
- Strong analytical and strategic thinking skills, with the ability to use data to inform decisions and strategies
In return for your expertise, you can expect:
- Attractive Compensation: Competitive salary package aiming to retain top talent (€2,500 - €3,000 gross)
- Vibrant Team Culture: Work with a dynamic, international team that values diversity and collaboration
- Comprehensive Health Benefits: Enjoy the peace of mind with a private health insurance & a provident fund
- Modern, Welcoming Workspace: Our pet-friendly office is providing a comfortable and inspiring environment
- Engaging Social Events: Participate in regular team-building activities, events and lively happy hours
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