Customer Support Agent

4 days ago


Limassol, Limassol, Cyprus HR4ALL Full time

At HR4ALL, we are seeking a highly skilled Customer Support Agent to join our team in Limassol, Cyprus. As a customer-focused professional, you will be responsible for providing exceptional support to our clients via live chat and email.

Job Overview

We offer a competitive salary package of €1800-€2200 per month, depending on experience. Our ideal candidate will have excellent written and verbal skills in German, as well as proficiency in English.

The successful candidate will be able to work efficiently in a multitasking environment and possess strong communication skills to interact effectively with customers.

Responsibilities
  • Provide customer support via live chat and email during weekday shifts (Monday to Friday)
  • Maintain a prompt and empathetic attitude towards customers, ensuring a positive customer experience
  • Acknowledge and resolve customer issues and queries efficiently
  • Stay up-to-date with the latest product terms, offers, and features
  • Escalate complex queries to relevant departments when necessary
  • Conduct initial investigations into customer issues and queries

Please note that our shifts are rotating weekly, with varying hours from 09:00 to 03:00 (with a one-hour break included). You will also have the opportunity to work exclusively during night shifts from Monday to Friday.

Requirements
  • Experience: Previous experience in online customer support is required
  • Language Proficiency: Excellent written and verbal skills in German, as well as proficiency in English
  • Location: Must be located in Limassol, Cyprus, or willing to relocate
  • Citizenship: EU citizenship or valid work permit for Cyprus is required

In return for your hard work and dedication, we offer a dynamic work environment, opportunities for growth and development, and a comprehensive benefits package. If you are a motivated and customer-focused individual who is passionate about delivering exceptional support, please submit your application today



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