Customer Success Representative

6 days ago


Limassol, Limassol, Cyprus Emerald Zebra Full time
About Emerald Zebra

We are a leading online CySEC regulated broker offering CFDs trading with underlying assets being commodities, Forex, ETFs, cryptocurrencies as well as investments in real stocks.

Job Title: Customer Success Officer

We are seeking a highly motivated and professional individual to join our team as a Customer Success Officer. As a Customer Success Officer, you will be responsible for assisting customers with complaints and questions, providing customers with information about products and services, taking orders, and processing returns.

Key Responsibilities:
  • Assist clients worldwide through live support and handle customer requests through chats and emails in different languages
  • Answer emails, assist with opening of client accounts, amend existing accounts, maintain client records
  • Demonstrate impeccable telephone etiquette and management
  • Handle back-office queries
  • Support clients with technical and troubleshooting issues
  • Report to the management
  • Deal with all departments to resolve issues
  • Provide support and troubleshooting on the company's and MT4 Trading Platforms
  • Liaise with the Compliance Officer regarding complaints and approval of accounts
  • Provide all relevant information to clients regarding documents and materials for becoming a client
  • Handling client inquiries appropriately and ensuring that high level service is provided
  • Promoting available products and services to clients
  • Developing and maintaining excellent relationships with prospective and existing clients
  • Contributing to team effort by achieving targeted results
Requirements:
  • Degree in Business Studies or any other related field
  • Previous experience in a similar position will be considered as a major advantage
  • Excellent command of the German and English language is a must. Knowledge of any other languages will be considered as an advantage
  • Excellent spoken and written communication skills
  • Ability to work efficiently under pressure
  • Excellent computer skills (Microsoft Excel and Word)
  • Knowledge of MetaTrader platforms will be considered as an advantage
  • Ability to work rotational shifts from 09:00 to 18:00, 10:00 to 19:00, and 12:00 to 21:00, Monday to Friday
What We Offer:
  • Annual Gross Salary range: EUR 21,600 - 24,000 (depending on experience and qualifications)
  • Quarterly bonus
  • Comprehensive Global Medical Insurance Plan, with coverage for the employee and their immediate family from day one
  • 24 working days annual leave
  • Company discount card with access to various goods and services
  • Corporate events and team building activities
  • Udemy Business unlimited membership
  • Professional and personal development opportunities in a fast-growing environment


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