Customer Success Representative
6 days ago
We are a leading online CySEC regulated broker offering CFDs trading with underlying assets being commodities, Forex, ETFs, cryptocurrencies as well as investments in real stocks.
Job Title: Customer Success OfficerWe are seeking a highly motivated and professional individual to join our team as a Customer Success Officer. As a Customer Success Officer, you will be responsible for assisting customers with complaints and questions, providing customers with information about products and services, taking orders, and processing returns.
Key Responsibilities:- Assist clients worldwide through live support and handle customer requests through chats and emails in different languages
- Answer emails, assist with opening of client accounts, amend existing accounts, maintain client records
- Demonstrate impeccable telephone etiquette and management
- Handle back-office queries
- Support clients with technical and troubleshooting issues
- Report to the management
- Deal with all departments to resolve issues
- Provide support and troubleshooting on the company's and MT4 Trading Platforms
- Liaise with the Compliance Officer regarding complaints and approval of accounts
- Provide all relevant information to clients regarding documents and materials for becoming a client
- Handling client inquiries appropriately and ensuring that high level service is provided
- Promoting available products and services to clients
- Developing and maintaining excellent relationships with prospective and existing clients
- Contributing to team effort by achieving targeted results
- Degree in Business Studies or any other related field
- Previous experience in a similar position will be considered as a major advantage
- Excellent command of the German and English language is a must. Knowledge of any other languages will be considered as an advantage
- Excellent spoken and written communication skills
- Ability to work efficiently under pressure
- Excellent computer skills (Microsoft Excel and Word)
- Knowledge of MetaTrader platforms will be considered as an advantage
- Ability to work rotational shifts from 09:00 to 18:00, 10:00 to 19:00, and 12:00 to 21:00, Monday to Friday
- Annual Gross Salary range: EUR 21,600 - 24,000 (depending on experience and qualifications)
- Quarterly bonus
- Comprehensive Global Medical Insurance Plan, with coverage for the employee and their immediate family from day one
- 24 working days annual leave
- Company discount card with access to various goods and services
- Corporate events and team building activities
- Udemy Business unlimited membership
- Professional and personal development opportunities in a fast-growing environment
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