Customer Success Liaison
2 weeks ago
We are seeking a skilled Customer Success Officer fluent in both German and English to join our team at Emerald Zebra.
Key Responsibilities
- Assist clients worldwide through live support, handle customer inquiries via chats and emails, and provide information about our products and services.
- Answer emails, assist with client account openings, amend existing accounts, and maintain accurate client records.
- Exhibit exceptional phone etiquette and management skills, handle back-office queries, and support clients with technical issues.
- Collaborate with the Compliance Officer to resolve complaints and ensure approval of client accounts.
- Provide essential documentation and information to clients regarding account procedures.
- Develop and maintain strong relationships with clients, promote available products and services, and contribute to team efforts.
Requirements
- Bachelor's degree in Business Studies or a related field.
- Previous experience in a similar position is highly valued.
- Excellent command of German and English languages, with additional languages considered an asset.
- Strong communication skills, ability to thrive under pressure, and proficiency in Microsoft Excel and Word.
- Familiarity with MetaTrader platforms is a significant advantage.
- Ability to work rotating shifts from 09:00 to 18:00, 10:00 to 19:00, and 12:00 to 21:00, Monday to Friday.
What We Offer
- Annual gross salary range: EUR 21,600 - 24,000, depending on experience and qualifications.
- Quarterly bonus.
- Comprehensive global medical insurance plan covering employees and their immediate family from day one.
- 24 working days annual leave.
- Company discount card with access to various goods and services.
- Corporate events and team-building activities.
- Udemy Business unlimited membership.
- Professional and personal development opportunities in a fast-growing environment.
For more information and application, please contact georgia.michaelides@emeraldzebra.cy
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