Customer Success Liaison

2 weeks ago


Limassol, Limassol, Cyprus Emerald Zebra Full time

We are seeking a skilled Customer Success Officer fluent in both German and English to join our team at Emerald Zebra.



Key Responsibilities



  • Assist clients worldwide through live support, handle customer inquiries via chats and emails, and provide information about our products and services.

  • Answer emails, assist with client account openings, amend existing accounts, and maintain accurate client records.

  • Exhibit exceptional phone etiquette and management skills, handle back-office queries, and support clients with technical issues.

  • Collaborate with the Compliance Officer to resolve complaints and ensure approval of client accounts.

  • Provide essential documentation and information to clients regarding account procedures.

  • Develop and maintain strong relationships with clients, promote available products and services, and contribute to team efforts.



Requirements



  • Bachelor's degree in Business Studies or a related field.

  • Previous experience in a similar position is highly valued.

  • Excellent command of German and English languages, with additional languages considered an asset.

  • Strong communication skills, ability to thrive under pressure, and proficiency in Microsoft Excel and Word.

  • Familiarity with MetaTrader platforms is a significant advantage.

  • Ability to work rotating shifts from 09:00 to 18:00, 10:00 to 19:00, and 12:00 to 21:00, Monday to Friday.



What We Offer



  • Annual gross salary range: EUR 21,600 - 24,000, depending on experience and qualifications.

  • Quarterly bonus.

  • Comprehensive global medical insurance plan covering employees and their immediate family from day one.

  • 24 working days annual leave.

  • Company discount card with access to various goods and services.

  • Corporate events and team-building activities.

  • Udemy Business unlimited membership.

  • Professional and personal development opportunities in a fast-growing environment.



For more information and application, please contact georgia.michaelides@emeraldzebra.cy



  • Limassol, Limassol, Cyprus Emerald Zebra Full time

    Job Title: Customer Success Advocate We are seeking a highly motivated and results-driven Customer Success Advocate to join our team at Emerald Zebra. As a Customer Success Advocate, you will play a crucial role in ensuring that our clients achieve their desired outcomes while maximizing the value they receive from our services.Key...


  • Limassol, Limassol, Cyprus Emerald Zebra Full time

    Are you a strategic and analytical thinker with a customer-first mentality?We are seeking an experienced Customer Success Supervisor to join our team at Emerald Zebra, a pioneering Fintech group revolutionizing payment practices. As a key member of our organization, you will play a crucial role in ensuring that our clients' customers achieve their desired...


  • Limassol, Limassol, Cyprus Emerald Zebra Full time

    About Emerald ZebraWe are a leading online CySEC regulated broker offering CFDs trading with underlying assets being commodities, Forex, ETFs, cryptocurrencies as well as investments in real stocks.Job Title: Customer Success OfficerWe are seeking a highly motivated and professional individual to join our team as a Customer Success Officer. As a Customer...


  • Limassol, Limassol, Cyprus Triskel Consulting Full time

    Role OverviewWe are seeking a highly motivated and driven Customer Success Representative to join our International Sales team in Cyprus or Bulgaria.About the JobThis is an excellent opportunity for self-driven individuals who are passionate about customer service and sales. As a Customer Success Representative, you will be responsible for proactively...


  • Limassol, Limassol, Cyprus Emerald Zebra Full time

    Job Title: Customer Success OfficerWe are seeking a highly motivated and professional Customer Success Officer to join our team at Emerald Zebra. As a Customer Success Officer, you will be responsible for assisting customers with complaints and questions, providing information about products and services, taking orders, and processing returns.Key...


  • Limassol, Limassol, Cyprus Emerald Zebra Full time

    We are seeking a highly motivated and professional Customer Success Officer to join our team at Emerald Zebra. As a Customer Success Officer, you will play a crucial role in ensuring our clients receive exceptional support and service.Key Responsibilities:Assist clients worldwide through live support and handle customer requests through chats and emails in...


  • Limassol, Limassol, Cyprus The Talent Hunter Full time

    Job Title: Conversion & Retention AgentLocation: Mauritius - CyprusJob Overview: We are seeking an experienced Conversion & Retention Agent to join our team at The Talent Hunter. The primary focus will be on retaining customers in the Spanish Market (LATAM) (ES). If you have a passion for customer engagement and a proven track record in retention, we...


  • Limassol, Limassol, Cyprus HR4ALL Full time

    At HR4ALL, we are seeking a highly skilled Customer Support Agent to join our team in Limassol, Cyprus. As a customer-focused professional, you will be responsible for providing exceptional support to our clients via live chat and email.Job OverviewWe offer a competitive salary package of €1800-€2200 per month, depending on experience. Our ideal...

  • VIP Account Manager

    4 weeks ago


    Limassol, Limassol, Cyprus GRS Recruitment Full time

    A leading entertainment and iGaming organisation is seeking a VIP Account Manager to oversee customer relationships and drive sales in their Limassol offices. The ideal candidate will be proficient in English, have strong customer service skills, and be able to adapt to diverse customer types. Key responsibilities include identifying customer needs, building...


  • Limassol, Limassol, Cyprus The Talent Hunter Full time

    Job Title: Retention Team LeaderLocation: Limassol, CyprusSalary: $2,000 - $2,500 (dependent on experience) + High Bonus PotentialJob Overview:We are seeking a skilled Retention Team Leader to manage our team of Retention Agents, focusing on enhancing team performance, developing skills, and achieving our conversion and retention objectives in a fast-paced...

  • Back-Office Analyst

    1 month ago


    Limassol, Limassol, Cyprus GRS Recruitment Full time

    Back-Office Analyst sought to monitor financial transactions, verify KYC, and work with a growing team in a dynamic environment. Job Description Our client, an International Firm, is looking for a skilled Back-Office Analyst to join their team in Limassol. The successful candidate will be involved in monitoring financial transactions and verifying KYC...


  • Limassol, Limassol, Cyprus Triskel Consulting Full time

    We are seeking a highly motivated and driven individual to join our team as a High-Performance Sales Ambassador in Cyprus or Bulgaria.**About the Role**The successful candidate will be responsible for proactively engaging with clients via outbound calls, providing assistance with site usage to boost activity, retention, and reactivation rates. This will...

  • Sales Executive

    4 weeks ago


    Limassol, Limassol, Cyprus GRS Recruitment Full time

    We are seeking a Sales Executive - B2B to join our client's fun and friendly team. The successful candidate will provide support to the Accounting Department and perform the following duties: Generate leads and build a pipeline of potential clients through: NetworkingCold callingEmail marketingOther sales activitiesConduct research to understand client...


  • Limassol, Limassol, Cyprus The Talent Hunter Full time

    Affiliate Manager Role at The Talent HunterAbout the Job:We are seeking a skilled Affiliate Manager to join our team at The Talent Hunter. As an Affiliate Manager, you will be responsible for developing and executing affiliate marketing strategies to grow customer acquisition, boost revenue, and enhance campaign performance.Key Responsibilities:Develop and...


  • Limassol, Limassol, Cyprus Doo Group Full time

    Job Summary: We're seeking a dynamic leader to drive business development and sales growth in our company. This role requires a strategic thinker with strong leadership skills to inspire and motivate teams, develop and execute innovative sales strategies, and achieve revenue growth. A Bachelor's degree in Business Administration, Marketing, or a related...


  • Limassol, Limassol, Cyprus Emerald Zebra Full time

    Unlock Your Potential as a Product Development LeadThis is an exciting opportunity to take charge of end-to-end product delivery, leveraging your industry expertise and helping shape the future of a renowned trading platform.The role offers flexibility in location, allowing you to work from Cyprus, Malaysia, or other locations, with options for hybrid or...


  • Limassol, Limassol, Cyprus Emerald Zebra Full time

    Unlock Your Potential as a Client Relationship ManagerAre you a seasoned professional with a passion for delivering exceptional customer experiences? We're seeking a talented Client Relationship Manager to join our team at Emerald Zebra, a leading FinTech company specializing in online trading.In this role, you'll be responsible for leading the entire client...


  • Limassol, Limassol, Cyprus Emerald Zebra Full time

    About the RoleWe are seeking an experienced AML Specialist to join our team at Emerald Zebra in Limassol, Cyprus. As an AML Specialist, you will play a critical role in supporting our Back Office in its daily operations, providing essential assistance to our Financial Institution.Key ResponsibilitiesReview customer applications and supporting documents to...


  • Limassol, Limassol, Cyprus Emerald Zebra Full time

    Role OverviewWe are seeking an experienced AML Specialist to join our team at Emerald Zebra. As an AML Specialist, you will be responsible for supporting our Back Office in its daily operation, providing essential assistance to the Financial Institution.Key ResponsibilitiesReview customer applications and supporting documents to ensure they meet all...

  • AML Specialist

    2 weeks ago


    Limassol, Limassol, Cyprus Emerald Zebra Full time

    About the RoleWe are seeking an AML Onboarding Specialist to support our business in daily operations of onboarding clients, focusing on high-risk clients.The ideal candidate will have extensive experience in the payments industry, with a strong knowledge of evaluating KYC-KYB documents, ODD, and onboarding companies.ResponsibilitiesReview customer...